BMC Service Desk Express Suite 9.6 further builds on its reputation by:

• Simplifying the product through a number of user interface and functionality related improvements
• Reducing risk and ensuring continuity of service through improved security
• Improving administrator’s ability to diagnose and resolve issues around installation and maintenance of the product

For those under pressure to reduce support costs and improve quality of service, the enhanced self-service functionality in 9.6:

• Improves end user experience through an intuitive, personalized and highly customizable user interface
• Improves the value of your support staff by freeing up time to pursue strategic initiatives
• Reduces call volume by extending knowledge management to end users