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Traditional approaches to IT service desk operations have reached their limit. The adoption of cognitive-enabled technologies is poised to radically change how we think about and deliver assistance and services to the consumers of corporate IT services.
AutomationEdge chatbot interacts with users and learns to answer their questions and resolve their requests.
AutomationEdge provides machine learning capabilities to your service desk so that bot can handle unstructured emails and classify them correctly which reduces the burden of your service desk. It can not only classify the tickets and assign it correct groups but also provide end-to-end resolution or perform diagnostic steps (e.g. health check of server or service) and hand over the tickets to humans at right stage. This helps you save time of your L1, L2 and L3 engineers.