{"version":"1.0","provider_name":"RJR Innovations","provider_url":"https:\/\/www.rjrinnovations.com\/fr\/","author_name":"RJR Innovations","author_url":"https:\/\/www.rjrinnovations.com\/fr\/","title":"How BSM helps drive ITSM - RJR Innovations","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"MGYKtrbLXW\"><a href=\"https:\/\/www.rjrinnovations.com\/fr\/how-bsm-helps-drive-itsm-2\/\">How BSM helps drive ITSM<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.rjrinnovations.com\/fr\/how-bsm-helps-drive-itsm-2\/embed\/#?secret=MGYKtrbLXW\" width=\"600\" height=\"338\" title=\"&#8220;How BSM helps drive ITSM&#8221; &#8212; RJR Innovations\" data-secret=\"MGYKtrbLXW\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"Service-desk, help-desk, call-center, IT-support. These are commonly used titles that, unfortunately, only describe a portion of the overall mission of the IT service support team. The fact is that support activities have grown in volume and complexity. Service level expectations have peaked at an \u201calways available\u201d level. And, supported services [...]"}