{"version":"1.0","provider_name":"RJR Innovations","provider_url":"https:\/\/www.rjrinnovations.com\/fr\/","author_name":"RJR Innovations","author_url":"https:\/\/www.rjrinnovations.com\/fr\/","title":"Service Request Management\u2026. Are you being served? - RJR Innovations","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"nYnHrNjwFU\"><a href=\"https:\/\/www.rjrinnovations.com\/fr\/service-request-management-are-you-being-served-2\/\">Service Request Management\u2026. Are you being served?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.rjrinnovations.com\/fr\/service-request-management-are-you-being-served-2\/embed\/#?secret=nYnHrNjwFU\" width=\"600\" height=\"338\" title=\"&#8220;Service Request Management\u2026. Are you being served?&#8221; &#8212; RJR Innovations\" data-secret=\"nYnHrNjwFU\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"The ITSMguy is back from a little break and a trip to the UK to attend the recent Service Desk institute 11 show where the hot topic was service request management.\u00a0 As more and more companies are looking at upgrading their current service desk software, one of the first areas [...]","thumbnail_url":"https:\/\/communities.bmc.com\/communities\/servlet\/JiveServlet\/downloadImage\/38-2965-17443\/136-165\/are+you+being+served.jpg"}