{"id":10228,"date":"2012-03-19T17:01:06","date_gmt":"2012-03-19T17:01:06","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/telegestion\/"},"modified":"2020-08-07T10:05:20","modified_gmt":"2020-08-07T14:05:20","slug":"telegestion","status":"publish","type":"page","link":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/telegestion\/","title":{"rendered":"T\u00e9l\u00e9gestion"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h1>Gestion \u00e0 distance<\/h1>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h2><img decoding=\"async\" class=\"lazyload wp-image-37580 size-full alignleft\" src=\"https:\/\/rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181248.jpg\" data-orig-src=\"https:\/\/rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181248.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27300%27%20height%3D%27200%27%20viewBox%3D%270%200%20300%20200%27%3E%3Crect%20width%3D%27300%27%20height%3D%27200%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181248-150x100.jpg 150w, https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181248-200x133.jpg 200w, https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181248.jpg 300w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 300px) 100vw, 300px\" \/>Avantages cl\u00e9s de gestion \u00e0 distance<\/h2>\n<p>\u2022 Augmente les taux de r\u00e9solution du premier appel et acc\u00e9l\u00e8re le temps de r\u00e9solution<br \/>\n\u2022 Mesure et exc\u00e8de les accords sur les niveaux de service (ANS)<br \/>\n\u2022 Am\u00e9liore la satisfaction du client<br \/>\n\u2022 Am\u00e9liore la capacit\u00e9 du centre de service et la productivit\u00e9 du personnel TI<br \/>\n\u2022 V\u00e9rifie chaque s\u00e9ance de support<br \/>\n\u2022 Assure la s\u00e9curit\u00e9 et la conformit\u00e9 des donn\u00e9es<br \/>\n\u2022 G\u00e8re et surveille l\u2019activit\u00e9 de support en temps r\u00e9el<br \/>\n\u2022 Prot\u00e8ge les donn\u00e9es sensibles en les conservant \u00e0 l\u2019interne.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p>Un client \u00e0 Singapour, un bureau \u00e0 Toronto? Un client \u00e0 New York, un bureau \u00e0 Vancouver? Mettez en \u0153uvre une strat\u00e9gie de t\u00e9l\u00e9gestion RJR et vous r\u00e9aliserez des \u00e9conomies importantes et une productivit\u00e9 accrue\u2014vos techniciens peuvent prendre soin de vos clients quel que soit l\u2019endroit o\u00f9 ils se trouvent.<\/p>\n<p>En partenariat avec Bomgar, RJR offre un support \u00e0 distance, des outils de diagnostic avanc\u00e9s et un clavardage s\u00e9curis\u00e9 \u00e0 l\u2019aide de la plateforme de Gestion des services en technologie de l\u2019information (GSTI). Avec la strat\u00e9gie de t\u00e9l\u00e9gestion RJR vous obtiendrez une commande \u00e0 distance s\u00e9curis\u00e9e pour chaque ordinateur de votre organisation\u2014partout \u00e0 travers le monde.<\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:48%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:350px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:58.33%;\" ><iframe title=\"YouTube video player 1\" src=\"https:\/\/www.youtube.com\/embed\/nY2KFEUKNbA?wmode=transparent&autoplay=0rel=0\" width=\"600\" height=\"350\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\"><\/iframe><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e3e3e3;--awb-divider-hover-color:#e3e3e3;--awb-icon-color:#ffffff;--awb-title-color:#ff8800;--awb-content-color:#4c4c4c;--awb-icon-box-color:#fdbc16;--awb-toggle-hover-accent-color:#0a162f;--awb-title-font-family:&quot;Open Sans&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-content-font-family:&quot;Open Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-10228-1\"><div class=\"fusion-panel panel-default panel-5dbcce09d65fc3e70 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5dbcce09d65fc3e70\"><a aria-expanded=\"false\" aria-controls=\"5dbcce09d65fc3e70\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-10228-1\" data-target=\"#5dbcce09d65fc3e70\" href=\"#5dbcce09d65fc3e70\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pour en s\u2019avoir plus <\/span><\/a><\/h4><\/div><div id=\"5dbcce09d65fc3e70\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5dbcce09d65fc3e70\"><div class=\"panel-body toggle-content fusion-clearfix\">La strat\u00e9gie de t\u00e9l\u00e9gestion RJR permet \u00e0 un repr\u00e9sentant de support Service Desk Express (SDE) de lancer une s\u00e9ance de support \u00e0 distance s\u00e9curis\u00e9e directement \u00e0 partir d\u2019un incident. Le repr\u00e9sentant d\u00e9termine et r\u00e9sout imm\u00e9diatement le probl\u00e8me\u2014ce qui augmente le taux de r\u00e9solution du premier appel, diminue les dur\u00e9es d\u2019appel et \u00e9limine les visites sur place.<\/p>\n<p>Lorsque vous r\u00e9solvez les probl\u00e8mes au niveau 1 vous \u00e9conomisez le co\u00fbt d\u2019un technicien qui se rend sur place afin de r\u00e9soudre un probl\u00e8me de niveau 2. Gr\u00e2ce \u00e0 la strat\u00e9gie de t\u00e9l\u00e9gestion RJR, vous r\u00e9soudrez un plus grand nombre d\u2019incidents au niveau 1. Vous \u00e9liminerez les frais de d\u00e9placement et r\u00e9duirez votre co\u00fbt par appel lorsque vos techniciens travaillent directement avec les syst\u00e8mes qu\u2019ils soutiennent.<\/p>\n<p>Avec la r\u00e9solution de niveau 2, ou m\u00eame de niveau 3 au niveau 1, vous diminuez les co\u00fbts sans sacrifier la qualit\u00e9 du service. Le niveau 2 co\u00fbte entre 25 $ et 50 $ et le niveau 3 plus de 100 $. Comparez ces co\u00fbts \u00e0 ceux de la r\u00e9solution au premier contact du niveau 1 entre 15 $ et 30 $. Imaginez les \u00e9conomies.<\/p>\n<p>Vos \u00e9conomies peuvent \u00eatre encore plus importantes si vous incorporez la strat\u00e9gie libre-service RJR. Nous sommes \u00e0 votre disposition pour aider vos clients \u00e0 entrer leurs propres probl\u00e8mes \u00e0 l\u2019aide d\u2019un portail libre-service. Le co\u00fbt du libre-service automatis\u00e9 varie entre 6 $ et 24 $ avec \u00e9limination de l\u2019appel variant entre 0 $ et 5 $.<\/p>\n<p>Selon Gartner, le co\u00fbt d\u2019une vraie personne s\u2019occupant d\u2019un appel est de 5,30 $ compar\u00e9 au libre-service qui co\u00fbte 0,45 $\u2014une \u00e9conomie de plus de 90 %.<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":0,"parent":10192,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-10228","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Remote Management - RJR Innovations<\/title>\n<meta name=\"description\" content=\"Implement the RJR Remote Management strategy and you\u2019ll realize significant cost savings and improved productivity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/solutions\/telegestion\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote Management - RJR Innovations\" \/>\n<meta property=\"og:description\" content=\"Implement the RJR Remote Management strategy and you\u2019ll realize significant cost savings and improved productivity.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rjrinnovations.com\/fr\/solutions\/telegestion\/\" \/>\n<meta property=\"og:site_name\" content=\"RJR Innovations\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-07T14:05:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181248.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RJRInnovations\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/telegestion\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/telegestion\\\/\",\"name\":\"Remote Management - RJR Innovations\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/telegestion\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/telegestion\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/pexels-christina-morillo-1181248.jpg\",\"datePublished\":\"2012-03-19T17:01:06+00:00\",\"dateModified\":\"2020-08-07T14:05:20+00:00\",\"description\":\"Implement the RJR Remote Management strategy and you\u2019ll realize significant cost savings and improved productivity.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/telegestion\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/telegestion\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/telegestion\\\/#primaryimage\",\"url\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/pexels-christina-morillo-1181248.jpg\",\"contentUrl\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/pexels-christina-morillo-1181248.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/telegestion\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Business Management Solutions\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"T\u00e9l\u00e9gestion\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"name\":\"RJR Innovations\",\"description\":\"Connect your business... 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