{"id":10232,"date":"2012-03-19T17:23:25","date_gmt":"2012-03-19T17:23:25","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/libre-service\/"},"modified":"2021-10-19T08:53:30","modified_gmt":"2021-10-19T12:53:30","slug":"libre-service","status":"publish","type":"page","link":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/","title":{"rendered":"Libre-service"},"content":{"rendered":"

Libre-service<\/h1>\n
\n

\"\"<\/p>\n

Une gestion efficace des ressources r\u00e9duit les co\u00fbts d’exploitation, augmente la productivit\u00e9 et fournit un service client de haute qualit\u00e9, tandis que les probl\u00e8mes et incidents entravent la productivit\u00e9, vous font perdre du temps et augmentent le co\u00fbt des activit\u00e9s commerciales.<\/p>\n

Avec la strat\u00e9gie RJR Self Service, vous permettez \u00e0 vos clients internes et externes d\u2019exploiter le libre service, ce qui entra\u00eene moins d\u2019appels au centre de services, une satisfaction client accrue, des co\u00fbts de support am\u00e9lior\u00e9s et une plus grande capacit\u00e9 \u00e0 appliquer les meilleures pratiques ITIL (Information Technology Infrastructure Library).<\/p>\n<\/div>\n<\/div>

<\/div><\/div><\/div>

<\/i><\/i><\/span>Pour en savoir plus<\/span><\/a><\/h4><\/div>
\n

La strat\u00e9gie RJR Self Service r\u00e9duit consid\u00e9rablement le co\u00fbt du support informatique. Vos clients internes et externes peuvent consigner leurs propres incidents, rechercher et trouver la r\u00e9solution, puis appliquer la r\u00e9solution quand cela leur convient.<\/p>\n

Lorsque les appels sont r\u00e9solus via le libre-service, vos clients internes et externes \u00e9conomisent le co\u00fbt de la r\u00e9solution des probl\u00e8mes au niveau 1. La r\u00e9solution du premier contact du support de niveau 1 co\u00fbte de 15 $ \u00e0 30 $. \u00e9limination des appels de 0 $ \u00e0 5 $.<\/p>\n

En combinant la strat\u00e9gie RJR Self Service avec la strat\u00e9gie RJR Knowledge Management, vous offrez \u00e0 vos utilisateurs finaux la possibilit\u00e9 de soumettre et de suivre leurs propres incidents; rechercher, trouver et r\u00e9soudre les probl\u00e8mes 24 heures par jour, sept jours par semaine. Vous r\u00e9duirez le nombre de demandes canalis\u00e9es vers un agent, lib\u00e9rant ainsi des ressources et r\u00e9duisant vos co\u00fbts.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":0,"parent":10192,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-10232","page","type-page","status-publish","hentry"],"yoast_head":"\nSelf Service Strategy - RJR Innovations<\/title>\n<meta name=\"description\" content=\"Efficient resource management reduces operating costs, increases productivity and delivers high-quality customer service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Self Service Strategy - RJR Innovations\" \/>\n<meta property=\"og:description\" content=\"Efficient resource management reduces operating costs, increases productivity and delivers high-quality customer service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/\" \/>\n<meta property=\"og:site_name\" content=\"RJR Innovations\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-19T12:53:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2012\/03\/Self-Service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RJRInnovations\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/libre-service\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/libre-service\\\/\",\"name\":\"Self Service Strategy - RJR Innovations\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/libre-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/libre-service\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2012\\\/03\\\/Self-Service.jpg\",\"datePublished\":\"2012-03-19T17:23:25+00:00\",\"dateModified\":\"2021-10-19T12:53:30+00:00\",\"description\":\"Efficient resource management reduces operating costs, increases productivity and delivers high-quality customer service.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/libre-service\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/libre-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/libre-service\\\/#primaryimage\",\"url\":\"http:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2012\\\/03\\\/Self-Service.jpg\",\"contentUrl\":\"http:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2012\\\/03\\\/Self-Service.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/libre-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Business Management Solutions\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/solutions\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Libre-service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"name\":\"RJR Innovations\",\"description\":\"Connect your business... All of IT\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.rjrinnovations.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#organization\",\"name\":\"RJR Innovations\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2015\\\/07\\\/RJR_Logo_Blue_Text_400x263.png\",\"contentUrl\":\"https:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2015\\\/07\\\/RJR_Logo_Blue_Text_400x263.png\",\"width\":400,\"height\":237,\"caption\":\"RJR Innovations\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/RJR-Innovations-107107129324171\\\/\",\"https:\\\/\\\/x.com\\\/RJRInnovations\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/rjr-innovations\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/RJRInnovations\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Self Service Strategy - RJR Innovations","description":"Efficient resource management reduces operating costs, increases productivity and delivers high-quality customer service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/","og_locale":"fr_FR","og_type":"article","og_title":"Self Service Strategy - RJR Innovations","og_description":"Efficient resource management reduces operating costs, increases productivity and delivers high-quality customer service.","og_url":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/","og_site_name":"RJR Innovations","article_publisher":"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/","article_modified_time":"2021-10-19T12:53:30+00:00","og_image":[{"width":800,"height":700,"url":"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2012\/03\/Self-Service.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@RJRInnovations","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/","url":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/","name":"Self Service Strategy - RJR Innovations","isPartOf":{"@id":"https:\/\/www.rjrinnovations.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/#primaryimage"},"image":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/#primaryimage"},"thumbnailUrl":"http:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2012\/03\/Self-Service.jpg","datePublished":"2012-03-19T17:23:25+00:00","dateModified":"2021-10-19T12:53:30+00:00","description":"Efficient resource management reduces operating costs, increases productivity and delivers high-quality customer service.","breadcrumb":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/#primaryimage","url":"http:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2012\/03\/Self-Service.jpg","contentUrl":"http:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2012\/03\/Self-Service.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/libre-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.rjrinnovations.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Business Management Solutions","item":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/"},{"@type":"ListItem","position":3,"name":"Libre-service"}]},{"@type":"WebSite","@id":"https:\/\/www.rjrinnovations.com\/#website","url":"https:\/\/www.rjrinnovations.com\/","name":"RJR Innovations","description":"Connect your business... All of IT","publisher":{"@id":"https:\/\/www.rjrinnovations.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rjrinnovations.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.rjrinnovations.com\/#organization","name":"RJR Innovations","url":"https:\/\/www.rjrinnovations.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.rjrinnovations.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2015\/07\/RJR_Logo_Blue_Text_400x263.png","contentUrl":"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2015\/07\/RJR_Logo_Blue_Text_400x263.png","width":400,"height":237,"caption":"RJR Innovations"},"image":{"@id":"https:\/\/www.rjrinnovations.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/","https:\/\/x.com\/RJRInnovations","https:\/\/www.linkedin.com\/company\/rjr-innovations","https:\/\/www.youtube.com\/user\/RJRInnovations"]}]}},"_links":{"self":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/pages\/10232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/comments?post=10232"}],"version-history":[{"count":0,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/pages\/10232\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/pages\/10192"}],"wp:attachment":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/media?parent=10232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}