{"id":10234,"date":"2012-03-19T17:25:42","date_gmt":"2012-03-19T17:25:42","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/gestion-de-niveau-de-service\/"},"modified":"2021-10-20T12:28:03","modified_gmt":"2021-10-20T16:28:03","slug":"gestion-de-niveau-de-service","status":"publish","type":"page","link":"https:\/\/www.rjrinnovations.com\/fr\/solutions\/gestion-de-niveau-de-service\/","title":{"rendered":"Strat\u00e9gie de gestion de niveau de service"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h1 id=\"id1\" data-fontsize=\"22\" data-lineheight=\"27\">Gestion de niveau de service<\/h1>\n<\/div><div class=\"fusion-text fusion-text-2\"><div id=\"id1\">\n<h2><img decoding=\"async\" class=\"lazyload wp-image-37594 size-full alignleft\" src=\"https:\/\/rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-vlada-karpovich-4050319.jpg\" data-orig-src=\"https:\/\/rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-vlada-karpovich-4050319.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27300%27%20height%3D%27200%27%20viewBox%3D%270%200%20300%20200%27%3E%3Crect%20width%3D%27300%27%20height%3D%27200%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-vlada-karpovich-4050319-150x100.jpg 150w, https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-vlada-karpovich-4050319-200x133.jpg 200w, https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-vlada-karpovich-4050319.jpg 300w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/h2>\n<p>Aimeriez-vous rationaliser le service et le support TI sans augmenter votre personnel? Aimeriez-vous pouvoir mesurer rapidement et correctement les param\u00e8tres de service et de support TI? Gr\u00e2ce \u00e0 la Strat\u00e9gie de gestion des niveaux de service RJR, vous obtiendrez une compr\u00e9hension claire des attentes du niveau des services livr\u00e9s et des co\u00fbts qui leurs sont associ\u00e9s et en plus, vous rationaliserez votre service et votre support TI. Nous d\u00e9terminons d\u2019abord le service qui convient le mieux \u00e0 vos besoins.<\/p>\n<p>Tel que d\u00e9fini dans l\u2019Information Technology Infrastructure Library (ITIL), vous pouvez avoir trois types diff\u00e9rents d\u2019accords:<\/p>\n<p>\u2022 \u00a0 \u00a0 Accords de niveaux de service (SLAs) \u2013 Accords entre le client et le centre de service au sujet du niveau de service offert au client.<\/p>\n<p>\u2022 \u00a0 \u00a0 Accords de niveaux op\u00e9rationnels (SLAs)\u2013Accords entre les d\u00e9partements internes TI dans une organisation; par exemple la gestion de r\u00e9seau et les op\u00e9rations TI.<\/p>\n<p>\u2022 \u00a0 \u00a0 Contrats de sous-traitance (UCs) \u2013 Contrats entre le centre de service et un fournisseur externe<\/p>\n<\/div>\n<\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-transform:none;\"><h3 data-fontsize=\"20\" data-lineheight=\"24\">Produits connexes<\/h3>\n<ul>\n<li><a href=\"\/fr\/produits\/bmc\/\">FootPrints<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e3e3e3;--awb-divider-hover-color:#e3e3e3;--awb-icon-color:#ffffff;--awb-title-color:#ff8800;--awb-content-color:#4c4c4c;--awb-icon-box-color:#fdbc16;--awb-toggle-hover-accent-color:#0a162f;--awb-title-font-family:&quot;Open Sans&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-content-font-family:&quot;Open Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-10234-1\"><div class=\"fusion-panel panel-default panel-48b736b85dfc80509 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_48b736b85dfc80509\"><a aria-expanded=\"false\" aria-controls=\"48b736b85dfc80509\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-10234-1\" data-target=\"#48b736b85dfc80509\" href=\"#48b736b85dfc80509\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pour en savoir plus<\/span><\/a><\/h4><\/div><div id=\"48b736b85dfc80509\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_48b736b85dfc80509\"><div class=\"panel-body toggle-content fusion-clearfix\">Gr\u00e2ce \u00e0 notre Strat\u00e9gie de gestion des niveaux de service, nous pouvons vous offrir un support ax\u00e9 sur vos besoins. Votre d\u00e9partement TI d\u00e9termine les services offerts. Que ce soit un support de huit \u00e0 cinq, ou un support critique en une heure, vous recevrez du support seulement lorsque vous en avez besoin tel que d\u00e9fini dans votre entente avec nous. Vous r\u00e9duirez les co\u00fbts de service et de soutien, vous am\u00e9liorerez la qualit\u00e9 de vos services de TI et vous augmenterez la satisfaction du client.<\/p>\n<p>Lorsque les consultants de RJR installent le Service Desk Express (SDE), ils peuvent vous aider \u00e0 g\u00e9rer et \u00e0 maintenir la qualit\u00e9 de vos services de TI. Ils peuvent v\u00e9rifier le niveau de rendement atteint par le centre de services TI \u00e0 l\u2019aide d\u2019un cycle continu d\u2019accord, de surveillance et de rapport sur la rendement du niveau de service TI. Gr\u00e2ce aux\u00a0 accords de niveaux de service, vous offrirez des services de support TI d\u2019un niveau sup\u00e9rieur tout en conservant la m\u00eame croissance de personnel.<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":0,"parent":10192,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-10234","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Strat\u00e9gie de gestion de niveau de service<\/title>\n<meta name=\"description\" content=\"With RJR Service Level Management strategy you\u2019ll have a clear understanding of the expected level of delivered services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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