{"id":13729,"date":"2015-07-07T14:13:46","date_gmt":"2015-07-07T18:13:46","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/?page_id=13729"},"modified":"2020-08-07T10:23:58","modified_gmt":"2020-08-07T14:23:58","slug":"support-de-niveau-1","status":"publish","type":"page","link":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/","title":{"rendered":"Support de niveau 1"},"content":{"rendered":"

Support de niveau 1<\/h1><\/div>

\"\"<\/p>\n

RJR offre un support de niveau 1 (L1) pour bon nombre de ses strat\u00e9gies de solutions de gestion d’entreprise (BMS). RJR est un fournisseur de support L1 autoris\u00e9 pour BMC, Thales, Entrust, BeyondTrust et WinMagic RJR est le premier point de contact.<\/p>\n

Gr\u00e2ce \u00e0 l\u2019acc\u00e8s garanti de RJR aux consultants seniors et \u00e0 la strat\u00e9gie de gestion des connaissances BMS, vous am\u00e9liorerez les performances de r\u00e9solution de vos premiers appels, r\u00e9duirez vos co\u00fbts d\u2019exploitation et am\u00e9liorerez la satisfaction client.<\/p>\n

RJR propose un service suppl\u00e9mentaire: une escalade interne du niveau 1 au niveau 2, et parfois du niveau 3. Dans de nombreux cas, les probl\u00e8mes de niveau 2 sont r\u00e9solus par les consultants RJR en interne gr\u00e2ce \u00e0 leur expertise produit. De plus, l\u2019acc\u00e8s direct de RJR aux connaissances de ses partenaires permet \u00e9galement une escalade rapide des probl\u00e8mes de niveau 2 et 3.<\/p>\n

CONTACTEZ NOUS<\/span><\/a><\/div>\n<\/div>
<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":0,"parent":10200,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-13729","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport de niveau 1 - RJR Innovations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support de niveau 1 - RJR Innovations\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/\" \/>\n<meta property=\"og:site_name\" content=\"RJR Innovations\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-07T14:23:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181472.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RJRInnovations\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/support-de-niveau-1\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/support-de-niveau-1\\\/\",\"name\":\"Support de niveau 1 - RJR Innovations\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/support-de-niveau-1\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/support-de-niveau-1\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/pexels-christina-morillo-1181472.jpg\",\"datePublished\":\"2015-07-07T18:13:46+00:00\",\"dateModified\":\"2020-08-07T14:23:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/support-de-niveau-1\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/support-de-niveau-1\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/support-de-niveau-1\\\/#primaryimage\",\"url\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/pexels-christina-morillo-1181472.jpg\",\"contentUrl\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/pexels-christina-morillo-1181472.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/support-de-niveau-1\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Soutien\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/soutien\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support de niveau 1\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"name\":\"RJR Innovations\",\"description\":\"Connect your business... All of IT\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.rjrinnovations.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#organization\",\"name\":\"RJR Innovations\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2015\\\/07\\\/RJR_Logo_Blue_Text_400x263.png\",\"contentUrl\":\"https:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2015\\\/07\\\/RJR_Logo_Blue_Text_400x263.png\",\"width\":400,\"height\":237,\"caption\":\"RJR Innovations\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/RJR-Innovations-107107129324171\\\/\",\"https:\\\/\\\/x.com\\\/RJRInnovations\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/rjr-innovations\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/RJRInnovations\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support de niveau 1 - RJR Innovations","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/","og_locale":"fr_FR","og_type":"article","og_title":"Support de niveau 1 - RJR Innovations","og_url":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/","og_site_name":"RJR Innovations","article_publisher":"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/","article_modified_time":"2020-08-07T14:23:58+00:00","og_image":[{"width":300,"height":200,"url":"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181472.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@RJRInnovations","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/","url":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/","name":"Support de niveau 1 - RJR Innovations","isPartOf":{"@id":"https:\/\/www.rjrinnovations.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/#primaryimage"},"image":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/#primaryimage"},"thumbnailUrl":"https:\/\/rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181472.jpg","datePublished":"2015-07-07T18:13:46+00:00","dateModified":"2020-08-07T14:23:58+00:00","breadcrumb":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/#primaryimage","url":"https:\/\/rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181472.jpg","contentUrl":"https:\/\/rjrinnovations.com\/wp-content\/uploads\/2020\/08\/pexels-christina-morillo-1181472.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/support-de-niveau-1\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.rjrinnovations.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Soutien","item":"https:\/\/www.rjrinnovations.com\/fr\/soutien\/"},{"@type":"ListItem","position":3,"name":"Support de niveau 1"}]},{"@type":"WebSite","@id":"https:\/\/www.rjrinnovations.com\/#website","url":"https:\/\/www.rjrinnovations.com\/","name":"RJR Innovations","description":"Connect your business... All of IT","publisher":{"@id":"https:\/\/www.rjrinnovations.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rjrinnovations.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.rjrinnovations.com\/#organization","name":"RJR Innovations","url":"https:\/\/www.rjrinnovations.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.rjrinnovations.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2015\/07\/RJR_Logo_Blue_Text_400x263.png","contentUrl":"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2015\/07\/RJR_Logo_Blue_Text_400x263.png","width":400,"height":237,"caption":"RJR Innovations"},"image":{"@id":"https:\/\/www.rjrinnovations.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/","https:\/\/x.com\/RJRInnovations","https:\/\/www.linkedin.com\/company\/rjr-innovations","https:\/\/www.youtube.com\/user\/RJRInnovations"]}]}},"_links":{"self":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/pages\/13729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/comments?post=13729"}],"version-history":[{"count":0,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/pages\/13729\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/pages\/10200"}],"wp:attachment":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/media?parent=13729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}