{"id":27578,"date":"2017-04-18T09:50:06","date_gmt":"2017-04-18T13:50:06","guid":{"rendered":"https:\/\/rjrinnovations.com\/fr\/produits\/remote-support\/remote-support\/"},"modified":"2020-08-06T11:46:06","modified_gmt":"2020-08-06T15:46:06","slug":"remote-support","status":"publish","type":"page","link":"https:\/\/www.rjrinnovations.com\/fr\/produits\/remote-support\/remote-support\/","title":{"rendered":"Support \u00e0 distance"},"content":{"rendered":"

Support \u00e0 distance<\/h1><\/div>

Vue d’ensemble<\/h2>\n

BeyondTrust comprend que le cryptage \u00e0 lui seul ne suffit pas pour s\u00e9curiser le support \u00e0 distance. Les clients d\u00e9ploient l’appliance BeyondTrust sur site, derri\u00e8re leur propre pare-feu et leurs propres mesures de s\u00e9curit\u00e9, et contr\u00f4lent l’acc\u00e8s physique \u00e0 l’appliance, en veillant \u00e0 ce qu’aucune partie non autoris\u00e9e ne puisse acc\u00e9der aux donn\u00e9es ou aux syst\u00e8mes sensibles. La conception unique de l’appliance BeyondTrust assure la s\u00e9curit\u00e9 du support \u00e0 distance du d\u00e9but \u00e0 la fin.<\/p>\n<\/div>

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Appareil centralis\u00e9<\/h3>\n

L’appliance BeyondTrust est d\u00e9ploy\u00e9e au sein de votre propre r\u00e9seau, vous permettant ainsi un contr\u00f4le complet et centralis\u00e9 de toutes les activit\u00e9s d’assistance \u00e0 distance. Les donn\u00e9es sont achemin\u00e9es et stock\u00e9es de mani\u00e8re centralis\u00e9e via des ports standard, ce qui permet un audit efficace.<\/p>\n<\/div>

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Cryptographie forte<\/h3>\n

Outre le cryptage des donn\u00e9es SSL, BeyondTrust est le seul fournisseur de support \u00e0 distance \u00e0 offrir une solution enti\u00e8rement valid\u00e9e FIPS (Federal Information Processing Standards) 140-2 niveau 2 pour les \u00e9l\u00e9ments logiciels et mat\u00e9riels.<\/p>\n<\/div>

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Authentification<\/h3>\n

BeyondTrust s\u2019int\u00e8gre de mani\u00e8re transparente \u00e0 vos m\u00e9thodes de gestion d\u2019identit\u00e9 et d\u2019authentification existantes (LDAP, Active Directory, RADIUS, Kerberos, par exemple), ce qui permet aux utilisateurs de se connecter avec des informations d\u2019identification de r\u00e9pertoire s\u00e9curis\u00e9es, ainsi que des cartes Smart ou CAC. Les administrateurs de BeyondTrust peuvent appliquer des autorisations et des strat\u00e9gies de mot de passe au niveau du groupe ou des individus.<\/p>\n<\/div>

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<\/i><\/i><\/span>Contr\u00f4les d'acc\u00e8s aux repr\u00e9sentants<\/span><\/a><\/h4><\/div>
\n

Les autorisations de repr\u00e9sentant de soutien peuvent \u00eatre attribu\u00e9es de mani\u00e8re granulaire, permettant aux administrateurs de donner aux repr\u00e9sentants uniquement les privil\u00e8ges dont ils ont besoin, sans plus. Et lorsque des autorisations plus importantes sont n\u00e9cessaires pour une session de support \u00e0 distance particuli\u00e8re, elles peuvent \u00eatre attribu\u00e9es une fois pour toutes par des repr\u00e9sentants ou des administrateurs de niveau sup\u00e9rieur.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Contr\u00f4les d'acc\u00e8s client<\/span><\/a><\/h4><\/div>
\n

Au cours d\u2019une session Bomgar, les utilisateurs finaux ont un contr\u00f4le total sur le niveau d\u2019acc\u00e8s du repr\u00e9sentant \u00e0 chaque application visualis\u00e9e et \u00e0 chaque action effectu\u00e9e.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Contr\u00f4les d'acc\u00e8s fournisseur<\/span><\/a><\/h4><\/div>
\n

Bomgar permet aux administrateurs de donner un acc\u00e8s restreint et contr\u00f4lable \u00e0 des fournisseurs externes de mani\u00e8re temporaire ou permanente. Les \u00e9quipes de support internes peuvent inviter des fournisseurs externes \u00e0 une session de support \u00e0 distance et collaborer avec eux sur une r\u00e9solution sans \u00e9largir le cercle de responsabilit\u00e9.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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