{"id":42001,"date":"2021-10-19T11:42:37","date_gmt":"2021-10-19T15:42:37","guid":{"rendered":"https:\/\/www.rjrinnovations.com\/produits\/bmc\/bmc-track-it\/"},"modified":"2021-10-19T12:12:52","modified_gmt":"2021-10-19T16:12:52","slug":"bmc-track-it","status":"publish","type":"page","link":"https:\/\/www.rjrinnovations.com\/fr\/produits\/bmc\/bmc-track-it\/","title":{"rendered":"BMC Track-It!"},"content":{"rendered":"

BMC Track-It!<\/h1><\/div>

Aper\u00e7u<\/span><\/span><\/h2>\n

Simplifiez votre service d’assistance et la gestion des terminaux.<\/span><\/span><\/h3>\n

Suivez-le\u00a0!<\/span> est le meilleur logiciel de service d’assistance informatique pour les \u00e9quipes informatiques, offrant une puissante suite de modules int\u00e9gr\u00e9s pour le service d’assistance, la gestion des actifs, la gestion des connaissances, la gestion du changement, la gestion des achats et la gestion des terminaux, le tout \u00e0 un prix abordable.<\/span><\/span><\/p>\n<\/div>

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Billetterie du service d’assistance<\/span><\/span><\/h3>\n

Au c\u0153ur de Track-It!<\/span> est le Help Desk, qui vous offre une vue \u00e0 360 degr\u00e9s de vos incidents, probl\u00e8mes et demandes de changement.<\/span> Suivez-le\u00a0!<\/span> vous aide \u00e0 automatiser et \u00e0 rationaliser vos processus de support informatique afin que vous puissiez r\u00e9pondre et fournir des r\u00e9solutions aux utilisateurs finaux plus rapidement que jamais.<\/span><\/span><\/p>\n<\/div>

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Gestion des connaissances<\/span><\/span><\/h3>\n

\u00c9conomisez du temps et de l’argent en utilisant les enseignements tir\u00e9s des pr\u00e9c\u00e9dents tickets du service d’assistance.<\/span> Le module Solutions permet au personnel informatique de cr\u00e9er une base de donn\u00e9es de solutions pour \u00e9conomiser du temps et de l’argent en formant de nouveaux membres du personnel informatique ou en r\u00e9solvant des probl\u00e8mes connus.<\/span><\/span><\/p>\n<\/div>

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Gestion des points de terminaison<\/span><\/span><\/h3>\n

Suivez-le\u00a0!<\/span> Le logiciel de gestion des clients optimise votre solution de gestion des services pour fournir une gestion compl\u00e8te et automatis\u00e9e des points de terminaison, offrant un excellent service aux utilisateurs finaux tout en minimisant les co\u00fbts, en maintenant la conformit\u00e9 et en r\u00e9duisant les risques de s\u00e9curit\u00e9.<\/span><\/span><\/p>\n<\/div>

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Fonctionnalit\u00e9s populaires :<\/span><\/h3>\n<\/div>
  • <\/i><\/span>
    Tableau de bord personnalisable<\/span><\/div><\/li>
  • <\/i><\/span>
    base de connaissances<\/span><\/div><\/li>
  • <\/i><\/span>
    Cr\u00e9ation automatis\u00e9e d’e-mails vers des tickets<\/span><\/div><\/li>
  • <\/i><\/span>
    Portail libre-service de l’utilisateur final<\/span><\/div><\/li>
  • <\/i><\/span>
    Routage et hi\u00e9rarchisation automatiques<\/span><\/div><\/li>
  • <\/i><\/span>
    Notifications et escalade automatiques <\/span><\/div><\/li>
  • <\/i><\/span>
    Rapports et m\u00e9triques <\/span><\/div><\/li><\/ul>
    <\/div><\/div><\/div>
    <\/span><\/div>
    <\/div><\/div><\/div><\/div><\/div>
    <\/div>

    R\u00e9solvez les probl\u00e8mes informatiques plus rapidement avec le bon logiciel de billetterie pour le service d’assistance<\/span><\/span><\/h2>\n
    \n
    Le helpdesk est la plaque tournante de vos op\u00e9rations informatiques. Les fonctionnalit\u00e9s de billetterie du service d’assistance dans Track-It! ont la bonne combinaison de fonctionnalit\u00e9s et de facilit\u00e9 d’utilisation qui permettra \u00e0 votre \u00e9quipe de suivre plus facilement son travail, de hi\u00e9rarchiser les tickets ouverts, de suivre le temps pass\u00e9 sur les t\u00e2ches informatiques et de surveiller les principaux probl\u00e8mes ayant un impact sur votre entreprise. Suivez-le\u00a0! Help Desk Ticketing vous permettra d’augmenter la satisfaction des utilisateurs finaux et de r\u00e9duire les taux de r\u00e9solution, de r\u00e9duire les co\u00fbts, de justifier le besoin de personnel suppl\u00e9mentaire et d’\u00e9viter que le travail ne tombe entre les mailles du filet. <\/span><\/span><\/div>\n
    <\/div>\n
    Vos techniciens peuvent passer du temps \u00e0 r\u00e9soudre des probl\u00e8mes plus complexes au lieu de r\u00e9inventer la roue pour chaque petit probl\u00e8me en utilisant la base de connaissances int\u00e9gr\u00e9e. Les autres d\u00e9partements qui ont besoin d’un syst\u00e8me de suivi des probl\u00e8mes peuvent tous utiliser le m\u00eame syst\u00e8me en segmentant les donn\u00e9es via les param\u00e8tres. Les installations, les ressources humaines, l’informatique et autres peuvent b\u00e9n\u00e9ficier de l’utilisation d’un syst\u00e8me de suivi des tickets comme Track-It! pour g\u00e9rer leur travail.<\/span><\/span><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":0,"parent":13781,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-42001","page","type-page","status-publish","hentry"],"yoast_head":"\nBMC Track-It! - RJR Innovations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/produits\/bmc\/bmc-track-it\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BMC Track-It! - RJR Innovations\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rjrinnovations.com\/fr\/produits\/bmc\/bmc-track-it\/\" \/>\n<meta property=\"og:site_name\" content=\"RJR Innovations\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-19T16:12:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2020\/08\/Artboard-1Person.png\" \/>\n\t<meta property=\"og:image:width\" content=\"100\" \/>\n\t<meta property=\"og:image:height\" content=\"100\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RJRInnovations\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/bmc-track-it\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/bmc-track-it\\\/\",\"name\":\"BMC Track-It! - RJR Innovations\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/bmc-track-it\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/bmc-track-it\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/Artboard-1Person.png\",\"datePublished\":\"2021-10-19T15:42:37+00:00\",\"dateModified\":\"2021-10-19T16:12:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/bmc-track-it\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/bmc-track-it\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/bmc-track-it\\\/#primaryimage\",\"url\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/Artboard-1Person.png\",\"contentUrl\":\"https:\\\/\\\/rjrinnovations.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/Artboard-1Person.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/bmc-track-it\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Produits\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"BMC\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/produits\\\/bmc\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"BMC Track-It!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"name\":\"RJR Innovations\",\"description\":\"Connect your business... 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