{"id":10426,"date":"2009-12-14T14:57:00","date_gmt":"2009-12-14T19:57:00","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/rjr-innovations-presents-at-the-minnesota-government-it-symposium\/"},"modified":"2016-10-13T10:22:23","modified_gmt":"2016-10-13T14:22:23","slug":"rjr-innovations-presents-at-the-minnesota-government-it-symposium","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/rjr-innovations-presents-at-the-minnesota-government-it-symposium\/","title":{"rendered":"RJR Innovations Presents at the Minnesota Government IT Symposium"},"content":{"rendered":"<p><a href=\"http:\/\/4.bp.blogspot.com\/_VMKMX-K7muM\/S-w6DVWkNHI\/AAAAAAAAAFk\/vqGpLvQJIJ0\/s1600\/IMG_3709.jpg\"><img class=\"lazyload\" decoding=\"async\" id=\"BLOGGER_PHOTO_ID_5470811476294120562\" style=\"float: right; margin: 0 0 10px 10px; cursor: hand; width: 200px; height: 150px;\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"http:\/\/4.bp.blogspot.com\/_VMKMX-K7muM\/S-w6DVWkNHI\/AAAAAAAAAFk\/vqGpLvQJIJ0\/s200\/IMG_3709.jpg\" alt=\"\" border=\"0\" \/><\/a><\/p>\n<div style=\"text-align: justify;\">La Conf\u00e9rence TI du Gouvernement de l\u2019\u00e9tat du Minnesota, un \u00e9v\u00e9nement qui a dur\u00e9 trois jours, du 8 au 10 d\u00e9cembre 2009, a eu lieu au <a href=\"http:\/\/www.rivercentre.org\/\">Saint Paul RiverCentre<\/a>. Celle-ci avait pour but de fournir de l\u2019information et des ressources sur les derniers d\u00e9veloppements TI pour les tendances, les technologies, les applications, les produits et les services. La Directrice des op\u00e9rations, Natalie Beauchamp ainsi que le Vice-pr\u00e9sident et Directeur du support, Ron Sorrell, chez RJR Innovations, \u00e9taient pr\u00e9sents et ont eu le plaisir de rencontrer plusieurs de leurs clients \u00e0 leur kiosque.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Ron a fait une pr\u00e9sentation \u00e0 une des sessions: Comment \u00e9tablir un \u00e9quilibre entre le Service de soutien, le Service d\u2019automatisation et le Service d\u2019assurance?<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Essentiellement, la Solution de gestion d\u2019affaires TI (SGATI) est b\u00e2ti sur un concept simple mais puissant. Puisque les entreprises g\u00e8rent leurs affaires \u00e0 partir de la TI, la TI devrait \u00eatre g\u00e9r\u00e9e en fonction des priorit\u00e9s des entreprises. Avec la SGATI, les technologies et les processus sont ex\u00e9cut\u00e9s de fa\u00e7on efficace afin de livrer de nouveaux services qui cr\u00e9ent une plus grande valeur commerciale tout en gardant les suivants : les services existant \u00e0 des co\u00fbts moins \u00e9lev\u00e9s, l\u2019accroissement de l\u2019impacte commercial, l\u2019am\u00e9lioration de la qualit\u00e9 du service et att\u00e9nuation des risques.<\/div>\n<div style=\"text-align: justify;\">Ron a discut\u00e9 des questions cl\u00e9s suivantes:<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">\u2022R\u00e9duire la complexit\u00e9 et rendre le support \u00e0 la client\u00e8le, la gestion du changement et la gestion des actifs plus efficaces et int\u00e9gr\u00e9s<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">\u2022Rendre les t\u00e2ches r\u00e9p\u00e9titives et manuelles automatiques afin d\u2019\u00e9liminer les erreurs et d\u2019assurer l\u2019efficacit\u00e9<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">\u2022Trouver et corriger les probl\u00e8mes avant vos utilisateurs avec des m\u00e9thodes d\u2019analyse, des \u00e9v\u00e9nements automatiques et la gestion de performance<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">La session f\u00fbt un grand succ\u00e8s! En temps que <a href=\"http:\/\/www.bmc.com\/partners\/find-partner\/solution-providers\/partner-detail.html?cpURL=https:\/\/webapps.bmc.com\/sfdc\/partnerDetail.jsp&amp;ptype=Solution+Provider&amp;pid=a0A70000002FFotEAG&amp;purlNew=http:\/\/www.bmc.com\/partners\/find-partner\/solution-providers\">Partenaire Premier et fournisseur de solutions de BMC Software<\/a>, RJR Innovations est pleinement d\u00e9di\u00e9 au d\u00e9ploiement, aux services et au support d\u2019un encadrement SGATI &#8211; plus pr\u00e9cis\u00e9ment du Service Desk Express (SDE) et de ses outils d\u2019int\u00e9gration connexe.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>La Conf\u00e9rence TI du Gouvernement de l\u2019\u00e9tat du Minnesota, un \u00e9v\u00e9nement qui a dur\u00e9 trois jours, du 8 au 10 d\u00e9cembre 2009, a eu lieu au Saint Paul RiverCentre. Celle-ci avait pour but de fournir de l\u2019information et des ressources sur les derniers d\u00e9veloppements TI pour les tendances, les technologies,  [&#8230;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[39],"class_list":["post-10426","post","type-post","status-publish","format-standard","hentry","category-blog","tag-english-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RJR Innovations Presents at the Minnesota Government IT Symposium - RJR Innovations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/rjr-innovations-presents-at-the-minnesota-government-it-symposium\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RJR Innovations Presents at the Minnesota Government IT Symposium - RJR Innovations\" \/>\n<meta property=\"og:description\" content=\"La Conf\u00e9rence TI du Gouvernement de l\u2019\u00e9tat du Minnesota, un \u00e9v\u00e9nement qui a dur\u00e9 trois jours, du 8 au 10 d\u00e9cembre 2009, a eu lieu au Saint Paul RiverCentre. 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