{"id":10522,"date":"2011-02-22T13:17:00","date_gmt":"2011-02-22T18:17:00","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/evolving-your-it-service-management-strategy-to-address-todays-challenges-2\/"},"modified":"2016-10-13T10:21:58","modified_gmt":"2016-10-13T14:21:58","slug":"evolving-your-it-service-management-strategy-to-address-todays-challenges-2","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/evolving-your-it-service-management-strategy-to-address-todays-challenges-2\/","title":{"rendered":"Evolving Your IT Service Management Strategy to Address Today\u2019s Challenges"},"content":{"rendered":"<div style=\"text-align: justify;\">The challenges IT departments face today are many \u2014 from providing system uptime in line with ever-increasing expectations, to lowering costs while maintaining high service quality, to shifting from a pure operations mode to one of driving innovation and creating new services. \u00a0IT is being asked to not only do more with less, it is being asked to deliver it more quickly, cost-effectively, and accurately\u2014 and to a broader audience.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">During the recent economic downturn, IT budgets experienced a 20 percent or more reduction, removing most, if not all, of the 30 percent of budget devoted to \u201cinnovation\u201d. \u00a0Not surprisingly, this has caused IT departments to scale back new services and instead focus on \u201cjust keeping the lights on\u201d.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Today, IT departments are faced with a new set of requirements from the business \u2014 everything from rolling out new web-based services, to supporting a whole host of new types of mobile devices, to acquiring new companies or expanding again into new markets.\u00a0<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Some of the key challenges for today\u2019s IT organization include:<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>Managing Costs<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>How do you get the most out of every asset, project, person, and activity?<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>Improve Service Performance<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>How do you meet the expectations of your organization?<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>Increase Transparency<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>How do you provide the business with visibility into the cost of IT?<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>Add Business Value<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>How do you ensure IT activities and decisions support business priorities?<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>Enable Compliance Controls<\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>How do you reduce risk and enforce standards required by internal\/ external policies and mandates?<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">How your IT organization responds to these challenges not only can affect the levels of service provided by your organization, but also can significantly affect your company\u2019s bottom line.\u00a0<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">The service desk is the face of IT to your consumers, and as such, is essential to keeping your business running smoothly. \u00a0With much of the headcount in IT dedicated to supporting the service desk, the ability to improve, streamline, and automate core service desk processes is essential to freeing up experienced and skilled talent and allowing them to take on more strategic projects that deliver new capabilities and services requested by the business. \u00a0In addition, service desk efficiency allows you not only to maintain a competitive edge, but also differentiate and create new revenue.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">However, there is more to IT service management effectiveness than the service desk alone. \u00a0Therefore, in view of today\u2019s highly complex and changing IT infrastructures, you not only must effectively streamline your service desk processes, but you must also reduce and eliminate the risk inherited in piece-meal or unproven service support solutions.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">IT organizations that are achieving process efficiency, effectively managing costs, achieving compliance, and delivering superior service quality understand the value of an integrated IT service management platform and a forward-looking IT service management strategy. \u00a0Replacing disjointed activities for incident, problem, change, release, and asset management with a unified service support strategy is the key to providing truly business-aligned services.<\/div>\n<div style=\"text-align: justify;\">Simply stated, IT service management is the core area of functionality for how organizations request and support IT services \u2014 and how these services are delivered to the customer.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">A comprehensive IT service management platform allows you to handle service support issues today, while growing and adding additional capabilities in the future.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The challenges IT departments face today are many \u2014 from providing system uptime in line with ever-increasing expectations, to lowering costs while maintaining high service quality, to shifting from a pure operations mode to one of driving innovation and creating new services. \u00a0IT is being asked to not only do  [&#8230;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[39],"class_list":["post-10522","post","type-post","status-publish","format-standard","hentry","category-blog","tag-english-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Evolving Your IT Service Management Strategy to Address Today\u2019s Challenges - RJR Innovations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/evolving-your-it-service-management-strategy-to-address-todays-challenges-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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