{"id":10538,"date":"2011-03-10T11:15:00","date_gmt":"2011-03-10T16:15:00","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/extending-itsm-to-the-cloud-leveraging-your-core-systems-to-support-new-services-2\/"},"modified":"2016-10-13T10:21:51","modified_gmt":"2016-10-13T14:21:51","slug":"extending-itsm-to-the-cloud-leveraging-your-core-systems-to-support-new-services-2","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/extending-itsm-to-the-cloud-leveraging-your-core-systems-to-support-new-services-2\/","title":{"rendered":"Extending ITSM to the Cloud; Leveraging Your Core Systems to Support New Services"},"content":{"rendered":"<div style=\"text-align: justify;\">IT departments today are faced with the challenge of maintaining their current service desk solution and at the same time extending these capabilities to handle a more comprehensive set of IT Service Management (ITSM) requirements. \u00a0 Meanwhile, business sponsors, customers and partners are demanding new services and supporting infrastructure, which may exist in the form of virtual or cloud environments. This presents additional challenges for managing the extended infrastructure as well as providing a proven \u201cbest practice approach\u201d to maintain a complete and thorough process and to mitigate the risk associated with embracing new service paradigms.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">As IT decision makers discuss these issues, several key questions can emerge;<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>Does our current service desk or ITSM solution provide us with the flexibility to manage new systems, services and assets?<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>How do we extend our current best practices approach to encompass new areas such as cloud computing and new services delivered via SaaS (software-as-a-service)?<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><span style=\"white-space: pre;\"> <\/span>\u2022<span style=\"white-space: pre;\"> <\/span>Will we be able to manage all these various systems and services from \u201cone pane of glass\u201d?<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">When organizations move to embrace services and solutions delivered via SaaS, or cloud based infrastructures they normally encounter new management challenges for those specific services such as how do we measure the technical effectiveness of the new service, how do we report the cost advantages to the business, and how do we integrate those services with data, applications, infrastructure components that are still located on premise. And when it comes to support, how do we integrate the new SaaS \/ cloud solutions into our core IT service management functions such as Incident &#038; Problem Management, Change &#038; Release Management, Asset, Configuration and Inventory Management? \u00a0 Without this integration, many organizations are concerned that they may lose the holistic \u201clife-cycle\u201d control they have established and revert back to fragmented management covering only part of the IT operation.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Meeting these evolutionary needs for SaaS and Cloud based ITSM services, BMC Software is assisting companies all over the world and in diverse industries such as healthcare, education, government, financial services and many more, by providing a full featured IT Service Management portfolio that makes handling the day to day tasks of service support more productive while at the same time providing the flexibility and visibility to manage a wider and dispersed IT infrastructure. \u00a0These solutions squarely satisfy the tactical daily support and request requirements \u2013 AND \u00a0&#8211; they provide the capabilities to satisfy \u00a0a firms longer term strategic needs. BMC Software\u2019s SaaS-based ITSM solutions are built on a common and integrated platform to allow the growth to additional capabilities to achieve the vision of true Business Service Management. BMC is helping companies begin this process with our IT Service Management Solution Planning Process and Organizational Alignment workshops.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>IT departments today are faced with the challenge of maintaining their current service desk solution and at the same time extending these capabilities to handle a more comprehensive set of IT Service Management (ITSM) requirements. \u00a0 Meanwhile, business sponsors, customers and partners are demanding new services and supporting infrastructure, which  [&#8230;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[39],"class_list":["post-10538","post","type-post","status-publish","format-standard","hentry","category-blog","tag-english-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Extending ITSM to the Cloud; 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