{"id":10544,"date":"2011-03-22T09:23:00","date_gmt":"2011-03-22T14:23:00","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/the-pent-up-need-for-srm-2\/"},"modified":"2016-10-13T10:21:48","modified_gmt":"2016-10-13T14:21:48","slug":"the-pent-up-need-for-srm-2","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/the-pent-up-need-for-srm-2\/","title":{"rendered":"The Pent up Need for SRM"},"content":{"rendered":"
Realizing the Benefits<\/div>\n
The cost of fragmented service request processes can be quite high. As a result, more and more enterprises are focusing attention on improving service request management. An effective solution can deliver compelling business benefits, such as higher employee productivity, reduced workload on the IT staff, higher quality request fulfillment, and lower business costs.<\/div>\n
<\/div>\n
Higher Employee Productivity and Satisfaction<\/div>\n
A service request management solution helps increase employee productivity and satisfaction by enabling employees to find, request, and obtain the services they need quickly and easily \u2014 all on their own. They interact with the service catalog in the same way for all requests, using language that business users understand. They know, in advance, the prices and turnaround time for each request. They can track the status of their requests. What\u2019s more, the services they request are delivered completely and on time. The frustrating inconsistencies, fragmentation, and delays of traditional service requesting virtually disappear.<\/div>\n
<\/div>\n
Finally, by enabling employees to request and track status on their own, the solution significantly reduces the workload on the service desk staff. This frees the staff to focus on more business-critical activities.<\/div>\n
<\/div>\n
Improved Service Quality and Reduced Risk<\/div>\n
You can apply standard, repeatable, and best-practice processes to the management and fulfillment of service requests, automating processes wherever possible to increase speed and efficiency. Further, the requester,.the business owners, and process owners can accurately track service request processes, monitoring delivery against SLAs and ensuring that no requests \u201cfall through the cracks.\u201d The result is improved service quality.<\/div>\n
Business risk is reduced because all requests are handled in a consistent fashion, with all processes thoroughly documented. As a result, there is less chance of unwanted consequences, such as improperly executed changes disrupting service or inadequately tracked processes resulting in regulatory non-compliance.<\/div>\n
<\/div>\n
More Effective Resource Management<\/div>\n
Because an effective solution manages and tracks requests from entry to successful completion, you can get a better handle on the resources required to fulfill requests and the associated costs. With accurate resource and cost information, you can better manage your resources and establish meaningful prices for requested services.<\/div>\n
<\/div>\n
If your organization is like many, service request management is a growing problem. Your users are becoming frustrated trying to find and obtain the services they need. Service providers are becoming more impatient with the difficulty of putting their services in front of users. And your staff is expected to increase the quality and lower the cost of service request fulfillment in the face of fragmented and cumbersome service request and fulfillment processes, many of which are manual. The pressure has been building for quite some time.<\/div>\n
<\/div>\n
Now, relief is available in the form of a service request management solution that can streamline and automate service requests and fulfillment. With the right solution in place, employees can find and request the services they need, just as easily as they find and order books online. Service providers can quickly and easily advertise their services in a centralized online catalog. And the business can enjoy the luxury of automated processes that help ensure timely and high quality service fulfillment every time.<\/div>\n
<\/div>\n
All you need to do is select right solution for your organization. Solutions are available that can have you up and running in a matter of weeks. You\u2019ll not only make your users, service providers, and IT staff happy, you\u2019ll also help ensure business success through increased employee productivity and satisfaction, reduced business risk, and lower costs<\/div>\n","protected":false},"excerpt":{"rendered":"

Realizing the Benefits The cost of fragmented service request processes can be quite high. As a result, more and more enterprises are focusing attention on improving service request management. An effective solution can deliver compelling business benefits, such as higher employee productivity, reduced workload on the IT staff, higher quality […]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[39],"class_list":["post-10544","post","type-post","status-publish","format-standard","hentry","category-blog","tag-english-fr"],"yoast_head":"\nThe Pent up Need for SRM - RJR Innovations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/the-pent-up-need-for-srm-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Pent up Need for SRM - RJR Innovations\" \/>\n<meta property=\"og:description\" content=\"Realizing the Benefits The cost of fragmented service request processes can be quite high. As a result, more and more enterprises are focusing attention on improving service request management. 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