{"id":10596,"date":"2011-06-21T08:24:00","date_gmt":"2011-06-21T13:24:00","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/the-cmdb-not-just-for-it-anymore-2\/"},"modified":"2016-10-13T10:21:30","modified_gmt":"2016-10-13T14:21:30","slug":"the-cmdb-not-just-for-it-anymore-2","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/the-cmdb-not-just-for-it-anymore-2\/","title":{"rendered":"The CMDB, Not Just for IT Anymore"},"content":{"rendered":"<p><strong><em>Along with a good dose of fiber in your diet, taking the  CMDB in small chunks is key to success.\u00a0 Read on from ITSM guru  DougMueller on the finer points of the CMDB and how it fits with the  service management strategy-The ITSMguy<\/em><\/strong><\/p>\n<div style=\"height: 8pt; min-height: 8pt; padding: 0px;\"><\/div>\n<p>By Doug Mueller<\/p>\n<div style=\"height: 8pt; min-height: 8pt; padding: 0px;\"><\/div>\n<p><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">As more companies are implementing a <a href=\"http:\/\/www.bmc.com\/products\/product-listing\/atrium-cmdb.html\">CMDB <\/a>as a core part of their <a href=\"http:\/\/www.bmc.com\/solutions\/esm-initiative\/itsm-it-service-management.html\">ServiceManagement<\/a>  implementations, questions are starting to arise about the boundaries  of the content of the CMDB.\u00a0 Many have felt that the CMDB has no role  outside of IT; but, a growing number are seeing that the value of the  CMDB is not limited to IT.\u00a0 The fact is that the CMDB is as relevant for  areas outside of IT as it is for IT.<\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\"><br \/><\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">To pursue this idea, we should first review the purpose and role of a CMDB.\u00a0 The CMDB contains<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">Things that are important to you<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">How those things are related to each other<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">How things and relationships are related to your\u00a0\u00a0\u00a0\u00a0 business<\/span><\/li>\n<li><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">The impact of things on each other and the business<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">Traditionally, it has been assumed that this data is IT equipment and is used to better manage your ITenvironment.<\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\"><br \/><\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">However,  there is nothing unique about IT equipment.\u00a0 There are many other  things within your businessenvironment and it is just as important for  you to know about, understand relationships for, and understand the  relationship to your business for those things.\u00a0 What you really need is  a holistic view of the configuration ofyour entire environment to truly  understand connectivity and inter-dependency.\u00a0 Your business is not  just about IT but about how all parts fit together and inter-relate.<\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\"><br \/><\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">An  example close to IT is found in the telco space.\u00a0 There are many  components that are required in order to allow the transmission of data  and voice.\u00a0 Understanding those components and how they are linked is  critical to the company and are as important to keeping the company  running as understanding the configuration of IT. Taking it a step  further, understanding customers and the services they use andhow those  services map to the infrastructure will let you see the affect  ofspecific pieces of infrastructure on specific customers.\u00a0 All of this  data can be captured and represented in a CMDB.<\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\"><br \/><\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">Another  example that really helps to bring the point home is a company who is  using a CMDB to track a specific assetthat is critical to the success of  their company \u2014 coffee machines.\u00a0 Why are coffee machines important?\u00a0  This company runs a chain of conveniencestores.\u00a0 They know that if the  coffee machine is not working in the morning in a store that business in  that store goes down by 90%.\u00a0 So, they use the CMDB to track coffee  machines (and the other equipment in their stores), link them to  locations, tie them to contracts and service options, and to link into  the traditional management operations of <a href=\"http:\/\/www.bmc.com\/products\/offering\/service-desk-software-incident-problem-management.html\">Incident<\/a>,Problem, and <a href=\"http:\/\/www.bmc.com\/products\/offering\/itil-change-configuration-release-management-software.html\">ChangeManagement<\/a>.\u00a0  With this use of the CMDB, they have been able tosignificantly reduce  the times when coffee machines are not available in their stores and  have been able to better manage this critical asset to their company\u2019s  success.<\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\"><br \/><\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">Yet  another example is in production at an airport.\u00a0 In order to run the  airport and load and unload airplanes, it is important to understand the  IT environment and all the ITequipment at the airport.\u00a0 However, it is  just as important to understand the gates, trucks, baggage system, and  other aspects of the airport. Being able to have a single, integrated  picture of all the different things that are important to the running of  the airport, how they are all related and interconnected, and how  together they affect the business of the airport has allowed them to  become much more efficient at understanding the operation of their  business, in tracking problems, in planning changes, and in keeping  things running smoothly.<\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\"><br \/><\/span><br \/><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">There  are many things outside of IT,some related to IT and others completely  unrelated, that are important parts ofthe configuration of a company.\u00a0  Understanding the configuration of the company as a whole and not  limiting that understanding to just IT candramatically improve the  ability to manage and run the company more effectively.\u00a0 The CMDB can  play a significant role as the centralsource of truth for the complete  configuration of your environment.<\/span><\/p>\n<p><span style=\"font-family: 'Times New Roman','serif'; font-size: 12pt;\">By: ITSM Guy <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Along with a good dose of fiber in your diet, taking the CMDB in small chunks is key to success.\u00a0 Read on from ITSM guru DougMueller on the finer points of the CMDB and how it fits with the service management strategy-The ITSMguy By Doug Mueller As more companies are  [&#8230;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[39],"class_list":["post-10596","post","type-post","status-publish","format-standard","hentry","category-blog","tag-english-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The CMDB, Not Just for IT Anymore - RJR Innovations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/the-cmdb-not-just-for-it-anymore-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The CMDB, Not Just for IT Anymore - RJR Innovations\" \/>\n<meta property=\"og:description\" content=\"Along with a good dose of fiber in your diet, taking the CMDB in small chunks is key to success.\u00a0 Read on from ITSM guru DougMueller on the finer points of the CMDB and how it fits with the service management strategy-The ITSMguy By Doug Mueller As more companies are [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rjrinnovations.com\/fr\/the-cmdb-not-just-for-it-anymore-2\/\" \/>\n<meta property=\"og:site_name\" content=\"RJR Innovations\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/\" \/>\n<meta property=\"article:published_time\" content=\"2011-06-21T13:24:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-10-13T14:21:30+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@RJRInnovations\" \/>\n<meta name=\"twitter:site\" content=\"@RJRInnovations\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/the-cmdb-not-just-for-it-anymore-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/the-cmdb-not-just-for-it-anymore-2\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"The CMDB, Not Just for IT Anymore\",\"datePublished\":\"2011-06-21T13:24:00+00:00\",\"dateModified\":\"2016-10-13T14:21:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/the-cmdb-not-just-for-it-anymore-2\\\/\"},\"wordCount\":718,\"publisher\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#organization\"},\"keywords\":[\"English @fr\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/the-cmdb-not-just-for-it-anymore-2\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/the-cmdb-not-just-for-it-anymore-2\\\/\",\"name\":\"The CMDB, Not Just for IT Anymore - RJR Innovations\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\"},\"datePublished\":\"2011-06-21T13:24:00+00:00\",\"dateModified\":\"2016-10-13T14:21:30+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/the-cmdb-not-just-for-it-anymore-2\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/the-cmdb-not-just-for-it-anymore-2\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/the-cmdb-not-just-for-it-anymore-2\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The CMDB, Not Just for IT Anymore\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"name\":\"RJR Innovations\",\"description\":\"Connect your business... 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