{"id":10608,"date":"2011-07-12T09:38:00","date_gmt":"2011-07-12T14:38:00","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/aligning-incident-and-change-management-with-business-priorities-2\/"},"modified":"2016-10-13T10:21:27","modified_gmt":"2016-10-13T14:21:27","slug":"aligning-incident-and-change-management-with-business-priorities-2","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/aligning-incident-and-change-management-with-business-priorities-2\/","title":{"rendered":"Aligning Incident and Change Management with Business Priorities"},"content":{"rendered":"
Every organization today relies on some level of IT for business-critical services. Point-of-sale systems in retail environments,automated teller machines in banking, and just-in-time inventory and ordering systems in manufacturing are a few examples. Disruption or degradation of these systems can have serious ramifications on the business, including revenue losses, reduced profitability, damaged reputation, and even defection of customers to the competition.<\/p>\n
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As a result, organizations are transitioning to a Service Management approach by simplifying, standardizing, and automating IT processes in order to efficiently manage business services throughout their life cycle. <\/p>\n

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Failing to understanding how IT infrastructure supports business services results in a high number of unplanned outages due to change \u2014and subsequently, in service desk targets being missed due to poor prioritization of incidents and inefficient investigations. As a result,service desk staff are overwhelmed by constant firefighting, and end users are frustrated by regular outages and performance issues. <\/p>\n

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What\u2019s more, the increased infrastructure flexibility and agility that virtualization and cloud computing brings introduces higher levels of complexity, coexistence, and dynamism to the service management process.\u00a0 As a result, the traditional manual approach to maintaining a map of which IT infrastructure supports critical business applications and services is no longer feasible.<\/p>\n

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IT organizations need a solution that can maintain an accurate map of the underlying infrastructure and<\/em> its changing dependencies. Automatic application dependency mapping is a critical step toward effective service management, providing the link between business services, applications, and the supporting infrastructure. <\/p>\n

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Today many of the challenges facing organizations undertaking this effort occur as they transition to a modern data center.\u00a0 One of the solutions to these challenges is how organizations can utilize dynamically maintained Discovery and Dependency Mapping <\/a> to create business-aware change and incident management service models.\u00a0\u00a0<\/a><\/p>\n

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The goals of moving to a Business aware process at a high level are:<\/p>\n