{"id":10616,"date":"2011-07-19T09:57:00","date_gmt":"2011-07-19T14:57:00","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/itsm-and-mobile-2-0-is-ready-for-business-2\/"},"modified":"2016-10-13T10:21:24","modified_gmt":"2016-10-13T14:21:24","slug":"itsm-and-mobile-2-0-is-ready-for-business-2","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/itsm-and-mobile-2-0-is-ready-for-business-2\/","title":{"rendered":"ITSM and Mobile 2.0 Is Ready for Business"},"content":{"rendered":"

Many of history\u2019s great innovations arrived too soon.<\/span><\/p>\n

<\/div>\n

Henry Ford\u2019s Model T was a two-speed without a driver-side door that couldn\u2019t make it up a hill without a full tank of gas. Alexander Graham Bell\u2019s first telephone could only call one pre-designated number, came with a single opening for both speaking and listening, and had no dial tone, requiring the caller to whistle for an operator. Similarly, mobile applications arrived, to great fanfare before they were ready. <\/span><\/p>\n

<\/div>\n

We refer to this early period, around 1999 \u2013 2007, as Mobile 1.0. The promise of mobile applications was well understood long before Mobile 1.0, but when they first arrived, they were no less cumbersome and incomplete than the Model T or telephone in the early twentieth century. They were slow, simple, and designed for particular devices. In fact, most mobile apps were built for the Palm platform because it was the only Personal Digital Assistant (PDA) with significant market share \u2014 and all non-PDA devices,including cell phones, either didn\u2019t support external software or, if they did, had such limited memory that no real applications could be loaded anyway.\u00a0\u00a0<\/span><\/p>\n

<\/div>\n

Most early applications were consumer-focused and performed basic tasks, such as tracking travel expenses, storing grocery lists, and managing birthday reminders. These simple applications were available on simple devices, which most often had no wireless connection. Devices that did have a wireless connection, such as the Palm VII or WAP-enabled cell phones, were\u00a0 rendered all but unusable by slow, unreliable, and expensive data networks. Even the tech-savvy, early adopters received little value because the community of wireless users was too small. <\/span><\/p>\n

<\/div>\n

Businesses typically avoided mobile applications during the Mobile 1.0 period because they didn\u2019t meet even the most basic\u00a0 price-performance requirements for devices, networks, or applications. And when they did, the user experience was poor. As in most early technology adoption life cycles, the promise (or hype) of mobile apps created demand from both businesses and consumers, but also frustration and disappointment when it became clear the gap between promise and reality was significant. <\/span><\/p>\n

<\/div>\n

After about a decade of dramatic wireless technology improvements and rapidly changing socio-cultural trends favoring an increasingly mobile lifestyle \u2014from Apple\u2019s iPhone, iPad, and App Store to Google\u2019s Android and Market \u2014 we\u2019re now closer than ever to fulfilling the promise of Mobile 1.0: an evolution we call Mobile 2.0.<\/span><\/p>\n

<\/div>\n\n\n\n\n\n\n\n\n
\n
CATEGORY\u00a0 <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
MOBILE\u00a0 1.0 <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
MOBILE\u00a0 2.0 <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n<\/tr>\n

\n
Devices <\/strong><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Short battery life <\/span><\/span><\/div>\n
Unstable OS <\/span><\/span><\/div>\n
Many platforms <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Long battery life <\/span><\/span><\/div>\n
Stable OS <\/span><\/span><\/div>\n
Clear standards <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n<\/tr>\n

\n
Networks <\/strong><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Slow <\/span><\/span><\/div>\n
Unreliable <\/span><\/span><\/div>\n
Expensive <\/span><\/span><\/div>\n
Limited coverage <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Fast <\/span><\/span><\/div>\n
Reliable <\/span><\/span><\/div>\n
Affordable <\/span><\/span><\/div>\n
Ubiquitous coverage <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n<\/tr>\n

\n
Applications <\/strong><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Optimized for device or <\/strong>network\u00a0 or <\/strong>backend <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Optimized for device and<\/strong>\u00a0 network and <\/strong>backend <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n<\/tr>\n

\n
Resources <\/strong><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Many questions, few answers <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Blogs, newsgroups, events,\u00a0 case studies <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n<\/tr>\n

\n
User Priorities <\/strong><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Mobilize tools <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n

\n
Mobilize business <\/span><\/span><\/div>\n

\u00a0 <\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Table 1. Mobile1.0 vs. Mobile 2.0<\/em><\/span><\/p>\n

Mobile 2.0<\/span><\/h2>\n
Mobile 2.0 has a distinguishing characteristic, which is the shift from PCs (either desktop or laptop) to mobile handheld devices as our primary computing devices.\u00a0 With Mobile 2.0, PCs will be used for computing tasks that can\u2019t be performed on handhelds. And mobile devices will be used more for data than for voice. What indications show that Mobile 2.0 is close \u2014 if it\u2019s not here already? <\/span><\/span><\/div>\n
<\/div>\n
\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>There are more than 5 billion mobile phone subscribers worldwide. To fill that demand,industry reports have estimated that almost 1.4 billion units were shipped in 2010, which was up more than 18 percent from 2009. <\/span><\/span><\/div>\n
\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>In many countries, there are now more mobile devices than people. In Estonia and the United Arab Emirates, for example, there are twice as many mobile phones as residents, says the International Telecommunications Union.
[i]<\/span><\/a><\/span><\/span><\/div>\n
\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Growth of\u00a0 data-equipped mobile devices, such as smartphones and tablets, exceeds feature phone sales by a factor of four to one, according to most analysts. <\/span><\/span><\/div>\n
\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Mobile telecom revenues will reach $1.1 trillion by 2015, with 40 percent of carrier revenue coming from data services.[ii]<\/span><\/a> <\/span><\/span><\/div>\n
\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>As of 2011,90 percent of the world’s population lives within wireless coverage.[iii]<\/span><\/a><\/span><\/span><\/div>\n
<\/div>\n
What is driving the continued transition from Mobile 1.0 to 2.0? Primarily, two forces:<\/span><\/span><\/div>\n
<\/div>\n
1)\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>New ways of doing business are emerging that give competitive advantage to mobile employees. <\/span><\/span><\/div>\n
2)\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>The 1.0 technology-centric approach to mobile application design is yielding to the 2.0 user-centric approach.<\/span><\/span><\/div>\n
<\/div>\n
There is no use denying that mobiles are here, part of our daily lives, part of our jobs (both using and supporting them), and over the coming weeks\u00a0 of our experts will provide even more details on how to utilize solutions from BMC\u2019s Mobility for ITSM<\/a> to better manage your \u201cmobile enterprise\u201d.<\/span><\/span><\/div>\n
<\/div>\n
By: ITSM Guy <\/span><\/span><\/div>\n
<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"

Many of history\u2019s great innovations arrived too soon. Henry Ford\u2019s Model T was a two-speed without a driver-side door that couldn\u2019t make it up a hill without a full tank of gas. Alexander Graham Bell\u2019s first telephone could only call one pre-designated number, came with a single opening for both […]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[39],"class_list":["post-10616","post","type-post","status-publish","format-standard","hentry","category-blog","tag-english-fr"],"yoast_head":"\nITSM and Mobile 2.0 Is Ready for Business - RJR Innovations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/itsm-and-mobile-2-0-is-ready-for-business-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM and Mobile 2.0 Is Ready for Business - RJR Innovations\" \/>\n<meta property=\"og:description\" content=\"Many of history\u2019s great innovations arrived too soon. 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