{"id":10664,"date":"2011-10-03T09:04:00","date_gmt":"2011-10-03T14:04:00","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/saas-for-the-it-help-desk-whats-next-part-3-2\/"},"modified":"2016-10-13T10:21:12","modified_gmt":"2016-10-13T14:21:12","slug":"saas-for-the-it-help-desk-whats-next-part-3-2","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/saas-for-the-it-help-desk-whats-next-part-3-2\/","title":{"rendered":"SaaS for the IT help desk\u2014what\u2019s next: Part 3"},"content":{"rendered":"<div>\n<p><span style=\"color: #262626; font-family: Cambria; font-size: 12pt;\">As  revealed by the survey, early adopters of the SaaS model for the IT  help desk are realizing advantages, including operational savings,  flexibility, and speed.\u00a0 The combination of proven, field-hardened SaaS  platforms (such as salesforce.com) with proven, mature IT help desk  software (such as the BMC Remedy IT Service Management Suite) can lower  the risk and speed the ROI of deploying a SaaS solution. For example,  such solutions can speed implementation, make IT staff productive more  quickly, and enforce good standardized processes \u2014 all of which save you  time and money.<\/span><\/p>\n<div style=\"height: 8pt; min-height: 8pt; padding: 0px;\"><span style=\"color: #262626; font-family: Cambria; font-size: 12pt;\"> <\/span>\u00a0<\/div>\n<p><span style=\"color: #262626; font-family: Cambria; font-size: 12pt;\">Based  on our experience with the help desk, BMC is confident that as SaaS  becomes more firmly entrenched in the IT help desk, it will open up new  opportunities for efficiencies, including improving communication,  collaboration, and first-call problem solving by taking advantage of the  social Web. SaaS eventually could establish new benchmarks for IT help  desk responsiveness and performance among business users, making the  move to the cloud a competitive necessity for businesses in some  industries.<\/span><\/p>\n<div style=\"height: 8pt; min-height: 8pt; padding: 0px;\"><span style=\"color: #262626; font-family: Cambria; font-size: 12pt;\"> <\/span>\u00a0<\/div>\n<p><span style=\"color: #262626; font-family: Cambria; font-size: 12pt;\">Everyone  in IT today is thinking about how to do things better, faster, and  cheaper. One\u00a0 way to achieve this goal is to focus on the things that  the business is known for \u2014 your products and services \u2014 and outsource  the things that aren\u2019t your specialty, such as certain kinds of IT  management. For many companies, SaaS will liberate the IT help desk  staff from drudgery so that they can focus 100 percent of their efforts  on keeping business people working.<\/span><\/p>\n<div style=\"height: 8pt; min-height: 8pt; padding: 0px;\"><span style=\"color: #262626; font-family: Cambria; font-size: 12pt;\"> <\/span>\u00a0<\/div>\n<p><span style=\"color: #262626; font-family: Cambria; font-size: 12pt;\">Although  many organizations are still hesitant to adopt SaaS offerings as part  of their service portfolio, this survey demonstrates that SaaS solutions  are making great headway in addressing concerns over security, privacy,  and datalogistics. As more and more IT and business service decisions  are being made with a broader effect on the business perspective, the  allure of the SaaS model is in fact being justified through the  increasing statistical data reported by those who have already adopted  this alternative service model.<\/span><\/p>\n<div style=\"height: 8pt; min-height: 8pt; padding: 0px;\"><\/div>\n<p><span style=\"color: #262626; font-family: 'Cambria','serif'; font-size: 12pt;\">Learn more about <a href=\"http:\/\/www.bmc.com\/solutions\/itsm?intcmp=home1_esminfra_ITSM&#038;attr=product\">SaaS solutions<\/a> from BMC<\/span><\/p>\n<p><span style=\"color: #262626; font-family: 'Cambria','serif'; font-size: 12pt;\">By: ITSM Guy <\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As revealed by the survey, early adopters of the SaaS model for the IT help desk are realizing advantages, including operational savings, flexibility, and speed.\u00a0 The combination of proven, field-hardened SaaS platforms (such as salesforce.com) with proven, mature IT help desk software (such as the BMC Remedy IT Service Management  [&#8230;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[39],"class_list":["post-10664","post","type-post","status-publish","format-standard","hentry","category-blog","tag-english-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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