{"id":10878,"date":"2013-09-18T13:56:09","date_gmt":"2013-09-18T17:26:09","guid":{"rendered":"http:\/\/devweb.rjrinnovations.com\/une-fin-apporte-de-nouveaux-debuts\/"},"modified":"2016-10-13T10:19:55","modified_gmt":"2016-10-13T14:19:55","slug":"une-fin-apporte-de-nouveaux-debuts","status":"publish","type":"post","link":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/","title":{"rendered":"Une fin apporte de nouveaux d\u00e9buts\u2026"},"content":{"rendered":"<p>Comme beaucoup d\u2019entre vous le savent d\u00e9j\u00e0, il y a longtemps que je travaille avec le produit SDE \u2013 je dirais pour la majorit\u00e9 de son cycle de vie. Certains d\u2019entre vous se rappelleront l\u2019ann\u00e9e 1995 quand SDE \u00e9tait connu sous le nom \u201cSupport Magic for Windows\u201d avec le fameux petit lapin bleu comme ic\u00f4ne. D\u2019autres parmi vous se sont adh\u00e9r\u00e9s \u00e0\u00a0 la version de SQL en 1997, qui mettait en vedette un petit lapin rouge qui bougeait ses oreilles lors de l\u2019affectation d\u2019un billet.<\/p>\n<p>Les temps ont bien chang\u00e9. Ce fut difficile d\u2019entendre l\u2019annonce de BMC en avril 2012 qui mettait Fin de vie \u00e0 SDE.\u00a0 Pour ceux d\u2019entre vous qui, tout comme moi, viviez quotidiennement avec SDE en milieu de travail, cette annonce apporta un sens de choque et peut-\u00eatre m\u00eame une source de panique!<\/p>\n<p>Vous ignorez peut \u00eatre ceci,\u00a0 mais ici \u00e0 RJR, nous utilisons SDE et toutes ses capacit\u00e9s \u00e0 l\u2019interne. Ceci nous a permis de mieux comprendre vos situations individuelles et donc de mieux vous supporter \u00e0 tous les niveaux.\u00a0 L\u2019annonce de la Fin de vie de SDE est du pareil au m\u00eame.\u00a0 Pour nous, le succ\u00e8s d\u2019un plan de migration, est beaucoup plus qu\u2019une strat\u00e9gie offrant une transition facile \u00e0 un autre produit. Ceci veut dire, de meilleures fonctionnalit\u00e9s pour les utilisateurs, une continuit\u00e9 de l&#8217;ensemble de vos processus d\u2019affaires, une interruption minime envers vos t\u00e2ches quotidiennes et une am\u00e9lioration des lacunes organisationnelles\u00a0 &#8212;-\u00a0 le tout comme but de rendre votre vie plus facile.<\/p>\n<h3>Que faire maintenant?<\/h3>\n<p>RJR Innovations et moi en particulier, avons travaill\u00e9 sans cesse pour pr\u00e9senter \u00e0 nos pr\u00e9cieux clients, les meilleures pistes de solutions pour une migration sans failles. Nous avons non seulement pris le temps d\u2019\u00e9valuer tous les plans de migration possibles, mais nous avions \u00e9galement mis en place parmi notre \u00e9quipe des ressources professionnelles et techniques n\u00e9cessaires pour vous diriger dans ce processus.\u00a0 Nous sommes dor\u00e9navant \u00e9quip\u00e9s et pr\u00eats pour vous pr\u00e9senter ces strat\u00e9gies excitantes et vous offrir un aper\u00e7u de l\u2019avenir qui nous attend tous.<\/p>\n<h3>Le temps d\u2019agir est maintenant!<\/h3>\n<p>M\u00eame si le changement apporte parfois de l\u2019incertitude, il faut se rappeler que le changement peut aussi \u00eatre une chance d\u2019am\u00e9liorer l\u2019environnement de travail et tous les processus intrins\u00e8ques qui y sont li\u00e9s.\u00a0 Avec le rythme acc\u00e9l\u00e9r\u00e9 de l\u2019innovation, cette migration s\u2019av\u00e9rait\u00a0 in\u00e9vitable et on ne peut s\u2019emp\u00eacher d\u2019\u00eatre enthousiastes en vue de toutes les nouvelles fonctionnalit\u00e9s et les am\u00e9liorations qui ont \u00e9t\u00e9 apport\u00e9s \u00e0 ces nouveaux produits. Vous pouvez avoir confiance que RJR et ses experts seront l\u00e0 pour vous guider dans cette nouvelle aventure.<\/p>\n<p>Par Ron Sorrell, CIO<\/p>\n<p>Communiquez avec\u00a0<a href=\"mailto:services@rjrinnovations.com\">services@rjrinnovations.com<\/a>\u00a0pour plus amples informations au sujet de votre plan de migration et comment on peut vous aider<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comme beaucoup d\u2019entre vous le savent d\u00e9j\u00e0, il y a longtemps que je travaille avec le produit SDE \u2013 je dirais pour la majorit\u00e9 de son cycle de vie. Certains d\u2019entre vous se rappelleront l\u2019ann\u00e9e 1995 quand SDE \u00e9tait connu sous le nom \u201cSupport Magic for Windows\u201d avec le fameux  [&#8230;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-10878","post","type-post","status-publish","format-standard","hentry","category-product-announcements-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>An End to BMC Service Desk Express (SDE) Brings New Beginnings!<\/title>\n<meta name=\"description\" content=\"Times sure have changed. It was a hard pill to swallow when BMC announced the End of Life (EOL) of SDE back in April 2012.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"An End to BMC Service Desk Express (SDE) Brings New Beginnings!\" \/>\n<meta property=\"og:description\" content=\"Times sure have changed. It was a hard pill to swallow when BMC announced the End of Life (EOL) of SDE back in April 2012.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/\" \/>\n<meta property=\"og:site_name\" content=\"RJR Innovations\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/\" \/>\n<meta property=\"article:published_time\" content=\"2013-09-18T17:26:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-10-13T14:19:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@RJRInnovations\" \/>\n<meta name=\"twitter:site\" content=\"@RJRInnovations\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/une-fin-apporte-de-nouveaux-debuts\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/une-fin-apporte-de-nouveaux-debuts\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Une fin apporte de nouveaux d\u00e9buts\u2026\",\"datePublished\":\"2013-09-18T17:26:09+00:00\",\"dateModified\":\"2016-10-13T14:19:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/une-fin-apporte-de-nouveaux-debuts\\\/\"},\"wordCount\":509,\"publisher\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#organization\"},\"articleSection\":[\"Annonces de produits\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/une-fin-apporte-de-nouveaux-debuts\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/une-fin-apporte-de-nouveaux-debuts\\\/\",\"name\":\"An End to BMC Service Desk Express (SDE) Brings New Beginnings!\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\"},\"datePublished\":\"2013-09-18T17:26:09+00:00\",\"dateModified\":\"2016-10-13T14:19:55+00:00\",\"description\":\"Times sure have changed. It was a hard pill to swallow when BMC announced the End of Life (EOL) of SDE back in April 2012.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/une-fin-apporte-de-nouveaux-debuts\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/une-fin-apporte-de-nouveaux-debuts\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/une-fin-apporte-de-nouveaux-debuts\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rjrinnovations.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Une fin apporte de nouveaux d\u00e9buts\u2026\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#website\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"name\":\"RJR Innovations\",\"description\":\"Connect your business... All of IT\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.rjrinnovations.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#organization\",\"name\":\"RJR Innovations\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2015\\\/07\\\/RJR_Logo_Blue_Text_400x263.png\",\"contentUrl\":\"https:\\\/\\\/www.rjrinnovations.com\\\/wp-content\\\/uploads\\\/2015\\\/07\\\/RJR_Logo_Blue_Text_400x263.png\",\"width\":400,\"height\":237,\"caption\":\"RJR Innovations\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rjrinnovations.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/RJR-Innovations-107107129324171\\\/\",\"https:\\\/\\\/x.com\\\/RJRInnovations\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/rjr-innovations\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/RJRInnovations\"]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"An End to BMC Service Desk Express (SDE) Brings New Beginnings!","description":"Times sure have changed. It was a hard pill to swallow when BMC announced the End of Life (EOL) of SDE back in April 2012.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/","og_locale":"fr_FR","og_type":"article","og_title":"An End to BMC Service Desk Express (SDE) Brings New Beginnings!","og_description":"Times sure have changed. It was a hard pill to swallow when BMC announced the End of Life (EOL) of SDE back in April 2012.","og_url":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/","og_site_name":"RJR Innovations","article_publisher":"https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/","article_published_time":"2013-09-18T17:26:09+00:00","article_modified_time":"2016-10-13T14:19:55+00:00","twitter_card":"summary_large_image","twitter_creator":"@RJRInnovations","twitter_site":"@RJRInnovations","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/#article","isPartOf":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/"},"author":{"name":"","@id":""},"headline":"Une fin apporte de nouveaux d\u00e9buts\u2026","datePublished":"2013-09-18T17:26:09+00:00","dateModified":"2016-10-13T14:19:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/"},"wordCount":509,"publisher":{"@id":"https:\/\/www.rjrinnovations.com\/#organization"},"articleSection":["Annonces de produits"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/","url":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/","name":"An End to BMC Service Desk Express (SDE) Brings New Beginnings!","isPartOf":{"@id":"https:\/\/www.rjrinnovations.com\/#website"},"datePublished":"2013-09-18T17:26:09+00:00","dateModified":"2016-10-13T14:19:55+00:00","description":"Times sure have changed. It was a hard pill to swallow when BMC announced the End of Life (EOL) of SDE back in April 2012.","breadcrumb":{"@id":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.rjrinnovations.com\/fr\/une-fin-apporte-de-nouveaux-debuts\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.rjrinnovations.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Une fin apporte de nouveaux d\u00e9buts\u2026"}]},{"@type":"WebSite","@id":"https:\/\/www.rjrinnovations.com\/#website","url":"https:\/\/www.rjrinnovations.com\/","name":"RJR Innovations","description":"Connect your business... All of IT","publisher":{"@id":"https:\/\/www.rjrinnovations.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rjrinnovations.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.rjrinnovations.com\/#organization","name":"RJR Innovations","url":"https:\/\/www.rjrinnovations.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.rjrinnovations.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2015\/07\/RJR_Logo_Blue_Text_400x263.png","contentUrl":"https:\/\/www.rjrinnovations.com\/wp-content\/uploads\/2015\/07\/RJR_Logo_Blue_Text_400x263.png","width":400,"height":237,"caption":"RJR Innovations"},"image":{"@id":"https:\/\/www.rjrinnovations.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RJR-Innovations-107107129324171\/","https:\/\/x.com\/RJRInnovations","https:\/\/www.linkedin.com\/company\/rjr-innovations","https:\/\/www.youtube.com\/user\/RJRInnovations"]},{"@type":"Person","@id":""}]}},"_links":{"self":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/posts\/10878","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/comments?post=10878"}],"version-history":[{"count":0,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/posts\/10878\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/media?parent=10878"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/categories?post=10878"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rjrinnovations.com\/fr\/wp-json\/wp\/v2\/tags?post=10878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}