BMC Helix


BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.

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Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution

  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations

  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs

  • Powered by Helix Innovation Suite, our cloud-native application development platform

With Helix Remedy you get:

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model

With Helix Digital Workplace you get:

  • Conversational chatbot experiences that extend to Slackbot, SMS, and Skype
  • One-click self-service available across all devices
  • Consumer-like service catalog for easy access to products and services

With Helix Discovery you can:

  • Have visibility into your data center and digital assets
  • Map relationships across multiple cloud platforms
  • Know which assets impact critical business functions

With Helix Business Workflows you can:

  • Create and automate workflows without writing code
  • Deliver modern case management through formless requests
  • Increase productivity with tailored user experiences

Configure BMC Helix to suit your needs

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

  • Helix Chatbot
  • Helix Cognitive Automation
  • Helix Multi-Cloud Service Management
  • Helix Additional Capacity
  • Helix Pre-production Environment

BMC Helix Platform

Foundation services offered as part of every Helix solution

“Payback from moving to Helix Remedy was immediate…upgrades are now transparent and painless.”

— Manuel Araque, Chief of IT Infrastructure and Services, OCASO