Within the Information Technology Infrastructure Library (ITIL) system, Asset Management becomes much more. The assets covered are controlled by Configuration Management, which also identifies the nature and importance of the relationships between the assets—in other words, Configuration Items (CIs).
This is the key to establishing and maintaining best practices, improving asset service levels and managing service risk and IT resources efficiently and cost effectively.
• BMC Client Management
• Remedy CMDB
• Remedy Asset Management