ITSM and Mobile 2.0 Is Ready for Business

Many of history’s great innovations arrived too soon.

Henry Ford’s Model T was a two-speed without a driver-side door that couldn’t make it up a hill without a full tank of gas. Alexander Graham Bell’s […]

2016-10-13T10:21:24-04:00July 19th, 2011|Blog|

Mobile and Wireless: New Business Paradigms for ITSM

In this age of mobile social media and dueling iPhone, Android,iPad,and BlackBerry media campaigns, few among us disagree that phones are for more than just talking. Consider this: More than 250 million active users access Facebook through mobile devices across 200 mobile operators in 60 countries.

2016-10-13T10:21:24-04:00July 18th, 2011|Blog|

Value Realization from ITSM

A lot of marketing hyperbole is thrown around to quantify the justification for making investments in products (and how tojustify it to your boss).  We often here the terms ROI, TCO, TEC, etc.  Today instead of talking academic we go straight to the source with a […]
2017-10-16T06:53:23-04:00July 13th, 2011|Blog|
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