FootPrints Advanced Starter Template

A functional out of the box ITIL aligned ITSM powered by BMC FootPrints

Our solution provides a fully functional BMC FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).

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Popular Processes:

Human Resources Management
Facilities Management
Preventative Maintenance
Purchase Management
Project Management
Known Error Database
Survey Management
Task Management
FootPrints Administration

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Version 23.04 Highlights:

Upgraded to FootPrints 20.23.01.001
Various fixes

Testimonials

The FootPrints Advanced Starter Template has enabled Yukon government to provide our 4,000 customers and 120 Footprints agents a set of pre-configured ITSM processes, workflows and templates to be immediately productive. It implements “best” practices out-of-box that should have been significant effort and cost for YG to create.

Craig Brooks, Government of Yukon

While we really don’t use the components of FootPrints Advanced Starter Template all that much since we create our own workspaces, I do find it extremely helpful to use FAST for reference when building the functionality for our workspaces (rules, relationships, workflow processes, workspace items, etc.)

John Clark, Saint-Gobain

Important Features:

Customer Self Service
Record Purging
FootPrints Session Tracking
Hourly FootPrints License Usage Tracking
BMC Client Management integration-ready
Fully Configured User Interface
Process Guides and Supporting Documentation