FootPrints Advanced Starter Template

FootPrints Advanced Starter Template

A functional out of the box ITIL aligned ITSM powered by BMC FootPrints

Our solution provides a fully functional BMC FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).

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Popular Processes:

  • Human Resources Management
  • Facilities Management
  • Preventative Maintenance
  • Purchase Management
  • Project Management
  • Known Error Database
  • Survey Management
  • Task Management
  • FootPrints Administration

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Version 21.04 Highlights:

  • Administrator Knowledge Base (includes over 30 articles)

  • Database Data Model for ticket 3rd party reporting

  • First Call Resolution and First Level Resolution on Service Request, HR Request, and Facilities Request

  • Upgrade to FootPrints 20.21.01.001

  • Many bug fixes

Testimonials

The FootPrints Advanced Starter Template has enabled Yukon government to provide our 4,000 customers and 120 Footprints agents a set of pre-configured ITSM processes, workflows and templates to be immediately productive. It implements “best” practices out-of-box that should have been significant effort and cost for YG to create.

Craig Brooks, Government of Yukon

While we really don’t use the components of FootPrints Advanced Starter Template all that much since we create our own workspaces, I do find it extremely helpful to use FAST for reference when building the functionality for our workspaces (rules, relationships, workflow processes, workspace items, etc.)

John Clark, Saint-Gobain

Important Features:

  • Customer Self Service

  • Record Purging

  • FootPrints Session Tracking

  • Hourly FootPrints License Usage Tracking

  • BMC Client Management integration-ready

  • Fully Configured User Interface

  • Process Guides and Supporting Documentation

FootPrints Advanced Starter Template