FootPrints Advanced Starter Template

A functional out of the box ITIL aligned ITSM

Our solution provides a fully functional FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).

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Popular Processes:

Human Resources Management
Facilities Management
Preventative Maintenance
Purchase Management
Project Management
Known Error Database
Survey Management
Task Management
FootPrints Administration

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Version 2020.06 Highlights:

HR Employee development (integrated to HR Request)
Various improvements to Continual Improvement
Escalation contact within email templates
Database clean-ups
Various fixes and enhancements

Important Features:

Customer Self Service
Record Purging
FootPrints Session Tracking
Hourly FootPrints License Usage Tracking
BMC Client Management integration-ready
Fully Configured User Interface
Process Guides and Supporting Documentation