FootPrints Advanced Starter Template
A functional out of the box ITIL aligned ITSM powered by BMC FootPrints
Our solution provides a fully functional BMC FootPrints environment out of the box. Including many popular ITIL processes such as Incident Management, Change Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Service Level Agreements, Configuration Management Database (CMDB).
Version 21.04 Highlights:
Administrator Knowledge Base (includes over 30 articles)
Database Data Model for ticket 3rd party reporting
First Call Resolution and First Level Resolution on Service Request, HR Request, and Facilities Request
Upgrade to FootPrints 20.21.01.001
Many bug fixes
Testimonials
The FootPrints Advanced Starter Template has enabled Yukon government to provide our 4,000 customers and 120 Footprints agents a set of pre-configured ITSM processes, workflows and templates to be immediately productive. It implements “best” practices out-of-box that should have been significant effort and cost for YG to create.
While we really don’t use the components of FootPrints Advanced Starter Template all that much since we create our own workspaces, I do find it extremely helpful to use FAST for reference when building the functionality for our workspaces (rules, relationships, workflow processes, workspace items, etc.)
Important Features:
Customer Self Service
Record Purging
FootPrints Session Tracking
Hourly FootPrints License Usage Tracking
BMC Client Management integration-ready
Fully Configured User Interface
Process Guides and Supporting Documentation
