Who we are

RJR Innovations is your experienced IT Solution Provider specializing in IT Service Management (ITSM) and fast growing Digital Enterprise Management (DEM) solutions. Our mission is to continue to build solid, long-term relationships with our Customers based on our professional, friendly and expert advice.

We provide innovative, customized business process consulting, software implementation services and Level 1 bilingual support for multiple ITSM, CLM, DEM solutions and add-ons. We understand that in today’s day and age, technology leaders are focused on transforming how IT operates. Digital transformation and automation are key elements in ensuring that most organizations keep up with how fast-paced both technology and information are consumed and delivered – at work and at home; on premise and in the cloud.

Our goal is to continually exceed our Customer’s expectations whether it be during the discovery, planning or implementation phases, or simply when providing them with technical support. We believe that our Customer-retention goes hand in hand with our Customer’s success.

RJR Innovations is a subsidiary of Ron. Just Ron, Inc.

What we do

  • IT Solution Provider

  • ITIL Compliance

  • ITSM Compliance

  • CLM

  • Support

  • Consulting

  • Automation

  • Installs

  • Upgrades

Showcased Products

BMC Remedyforce

Track-It! is the best IT help desk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management – all at an affordable price.

IT leaders are navigating shifting enterprise priorities amidst economic uncertainties. Generative AI holds the potential to transform the operational landscape, significantly lowering costs and improving employee experience.

BMC FootPrints 12

BMC FootPrints integrates IT service and asset management for end-to-end business services, and it’s easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT’s reputation with your business users.

Our Industry Experience











Our Solutions

RJR has assisted Customers in diverse industries – banking, healthcare, pharmaceuticals, telecommunications and transportation transforming the way they do business. RJR has implemented solutions in small to Enterprise-level businesses and Public Sector accounts. RJR has planned, deployed, supported and serviced solutions for more than 600 Customers.

RJR seamlessly integrates with multiple providers and systems, ensuring that every element that supports service levels performs consistently. RJR solutions are continually enhanced and refined with the addition of high-performing, proven products.