Blog - RJR Innovations

Aligning Incident and Change Management with Business Priorities

Every organization today relies on some level of IT for business-critical services. Point-of-sale systems in retail environments,automated teller machines in banking, and just-in-time inventory and ordering systems in manufacturing are a few examples. Disruption or degradation of these systems can have serious ramifications on the […]

2016-10-13T10:21:27-04:00July 12th, 2011|Blog|

Three sources of value promised by SaaS – and how to unlock them

Following on from my previous post about some of the things that have changed for IT departments as SaaS adoption has gained momentum – this time we’re going to focus on the top 3 stated benefits of SaaS and how IT organizations can play […]

2016-10-13T10:21:27-04:00July 5th, 2011|Blog|

The Power of Integration

Are you ready for the next generation of IT Service Management?

And if you are, how do I get there?

2016-10-13T10:21:28-04:00July 4th, 2011|Blog|

SaaS is changing the delivery model for IT

Here at BMC something like 35% of our business applications are now consumed from SaaS vendors. Critical functions such as Sales, Marketing and HR all benefit from using state-of-the-art solutions that are hosted, managed and constantly improved by a third party. This genuinely has led to […]

2011-06-28T15:20:00-04:00June 28th, 2011|Blog|

Everything I know about ITSM I learned from Darwin- Part III

“IT is not the strongest or the smartest of the species who survives, it is the one most adaptable to change” – Charles Darwin

To all of the fans of Darwin who somehow became a member of the IT Service Management […]

2016-10-13T10:21:28-04:00June 27th, 2011|Blog|