Service Request Management…. Are you being served?
The ITSMguy is back from a little break and a trip to the UK to attend the recent Service Desk institute 11 show where the hot topic was service request management. As more and more companies are looking at upgrading their current service desk software, one of […]
‘IT’ stands for innovative teamwork
This is one of the best articles and thoughts The ITSMguy has run across in a while. We talk a lot of innovation and creating new services, but this is the first time this author has seen the subject boiled down to the interaction of people vs […]
