2011: The year of the tablet?
Service Desk Consolidation Cuts Costs and Increases Service Quality
The service desk is the last place you should try to cut back.
For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. For your IT organization, which supports […]
Change and CMDB: Which is the Chicken and which is the Egg?
Which comes first? Change or the CMDB? Do we design and populate our CMDB to support the change process or is the change process implemented to protect the integrity of the CMDB?
I believe it depends on who in the organisation is driving the […]
Missed Our Latest Webinar on Mobility?… No You Didn’t!
We fully understand that not everyone can attend our webinars. With busy work schedules, time zones, and the general speed-of-business, opportunities can pass all of us by. Here at RJR, we strive to keep those opportunities in check––even if its something as simple as a little self-education.
2011 Storage Economics Forecast – Mostly cloudy with a 70% chance of……
Like most people, I enjoy reading predictions for the coming year. Predictions related to sports, politics, and what Apple is going to announce in 2011 are all very entertaining. This is true of storage predictions as well, so when I came across this article from Dave Raffo of […]