Ottawa, Ontario – June 7, 2012 – RJR Innovations announces the release of QReset Version 5.3, the latest product in the QSignOn Suite of solutions. Building upon the core strengths of the QSignOn product line, QReset provides password reset capabilities within a Windows™ environment.
QReset Version 5.3 provides many benefits. Users can reset their forgotten Windows™ credentials directly from the Windows™ logon screen, setting challenge questions and answers that will then be presented back to them when they need to reset their password—decreasing IT support costs and increasing security. As well, users can reset or unlock their Windows™ domain credentials through self-service, enable industry standard security policies for stronger robust passwords, and increase compliance through auditing and logging of all password activities—minimizing downtime throughout the organization.
“Traditionally, the time spent on service desk responses to password resets and account unlocks can cost more than $30 per instance. With QReset, this cost can be greatly reduced or eliminated altogether, allowing service desk personnel to focus on other tasks,” said Robert Beauchamp, President and CEO of RJR Innovations. “Since we have expertise in both the service desk software and security space, QReset was a perfect product for us to develop internally while addressing the growing need within organizations to enable end users to perform simple tasks such as password resets. The affordability of the product together with the cost savings makes it a must have for any business, large or small.”
“QReset easily integrates with an existing Active Directory without any change to structure, integrates with service desk software solutions and Windows™ Credential Provider, supports all browsers, is mobile enabled, and provides strong security integration including SSL, LDAPS and one-way hashing of user answers to ensure privacy.”
About RJR Innovations
RJR Innovations is an industry leader in IT Service Management (ITSM) and Business Service Management (BSM). By aligning IT objectives with business goals, ITSM and BSM accelerate productivity and ultimately provide better services to end users and clients. Both ITSM and BSM facilitate and support business goals, providing a high degree of functionality and flexibility.
To ensure that clients can effectively implement ITSM and BSM, RJR has created a unique and dynamic Business Management Solution (BMS). RJR BMS is a user-friendly, adaptive and cost-effective methodology. BMS incorporates strategies formed from a blend of processes, procedures and products that are easily customized to fit each client’s goals and objectives. Clients choose only those strategies that fit their specific needs. RJR evaluates business requirements to determine those needs followed by strategic planning and design, implementation and education, service delivery and ongoing support.
RJR has assisted clients in diverse industries—banking, healthcare, pharmaceuticals, telecommunications and transportation—transforming the way they do business. RJR has implemented solutions in small- to medium-sized businesses and in Enterprise-level and Public Sector accounts. RJR has planned, deployed, supported and serviced solutions for more than 600 clients.
RJR Innovations is headquartered in Ottawa, Ontario, Canada.