A key benefit of implementing a mobile solution is that the business remains buffered from the complexities of wireless security, data transmission, billing, and device management. This is increasingly critical as devices, networks, and user requirements proliferate. We are already faced with a staggering set of choices when doing simple […]

Implementing Mobile Applications for smartphones and tablets within the enterprise are inarguably getting a lot of attention these days. It would further seem that there are quite a number of products and services which claim to provide a step-by-step suggestion for the way to best develop […]

The Mobile 2.0 experience is predicated on three essential elements:

1. Simplicity – Ease of use
2. Ubiquity – Anywhere, anytime access
3. Continuity – Business processes must be maintained, if not enhanced

Continuity is critical because the most basic design goal is to extend existing applications to […]

Lately in the realm of IT tech support, quite a bit of buzz is hovering over the concept of integrating chat into the service desk environment as both a communication and support channel. Already a way to communicate with internal and external end users, support organizations could really find success […]

The Zen philosophical riddle about the sound of one hand clapping loosely parallels the need for mobile applications to interoperate. One hand alone implies the sound two clapping together would make. But while intent exists, it is useless without the complement of a second hand. Add many more hands clapping […]