An efficiently and accurately populated CMDB provides the direction needed for optimal reaction to adverse events and planning for change such as the addition, modification or removal of anything that could have an effect on IT services, including configuration items (CIs), processes or documents.
Automated discovery tools collect and format configuration information, including information about the people, processes and technology in the IT infrastructure, and then automatically populate that data into the CMDB. These tools also update the CMDB by periodically scanning the infrastructure for changes, then recording and verifying those changes in the CMDB. The RJR Change Management strategy enables you to manage and control changes systematically and effectively.
The RJR Discovery and Change Management strategies, help you increase productivity and generate a return on your investment (ROI) from your CMDB.