ITSM Consultant

We are seeking an IT Service Management Consultant in our Professional Services Department. This position will be located in our newly designed Ottawa office and will report to the Director of Professional Services.

The ideal candidate will have a minimum of five years of proven implementation experience with ITSM solutions, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.

This role is heavily dedicated to working directly with customer system administrators and will require frequent travel. The ideal candidate needs to have very strong communication skills, know how to set appropriate expectations with the customer and the company and be comfortable working in IT shops from five people to the hierarchy of a Fortune 500 company.

The IT Service Management Consultant will represent the customer’s requirements throughout the implementation lifecycle. Therefore the IT Service Management Consultant must be able to articulate complex solutions to the company’s development and support teams for resolution or advancement to enhancement request.

Job Responsibilities

The IT Service Management Consultant will be responsible for on-site and remote support of a customer’s implementation. This is a consulting role with a heavy slant toward the technical aspects of a deployment.

  • Provide leadership on the development of the Business Intelligence and architecture, for new service deployment and lifecycle management
  • Implement designs, taking into consideration company and industry best practices
  • Prepares thorough technical documentation on the systems and programs developed
  • Responsible for a leading role in the development of commercial-grade software applications
  • Willingness to travel a minimum of 50% – Travel may vary and be irregular in order to meet the objectives of employment and to accommodate the changing needs of the Company 

Job Requirements, Essential

  • Progressive experience in maintaining, designing and implementing IT infrastructure solutions.
  • Project management skills and discipline
  • Excellent Report writing skills.
  • Strong professional image.
  • Ability to focus, work well, and remain even keeled under pressure.
  • Excellent analytical, interpersonal, and oral and written communications skills.
  • Ability to multi-task and consistently meet key deadlines.
  • Ability to work independently and provide quality output with minimal supervision/direction.
  • Can communicate and interact effectively at all levels of the organization. 

Job Requirements, Desirable

  • Programming (HTML, JAVA)
  • Database Design
  • Bilingualism is a definite asset
  • Configuration management and deployment applications
  • Microsoft Office suite and Microsoft Project

Please email your resume in .DOC or .PDF format to