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    Interested in our support offerings? Get all the details here

    RJR Innovations provides high quality Support Services that address all aspects of your software application life-cycle needs. With RJR, you have access to software coupled with best-in-class services and support.

    The wide range of RJR service offerings-from online self-solve support to proactive Extended Support services-enable you to choose the services that best match your business needs.

    Support Hours are Monday to Friday 8:00am to 8:00pm EST (Excluding Canadian Statutory Holidays).
    24 Hour Emergency Support  for Severity 1 issues.

    BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.

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    Value Added Support

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    As part of our Value Added Support solution, we provide additional support at no extra cost. Just renew your maintenance and support with us and you’ll receive increased benefits for free.

    Level 1 Support

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    We’re an authorized L1 Support Provider for BMC, Bomgar, Thales, Mobile Reach and WinMagic.

    Extended Support

    Extended Support

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    Enhance the RJR support solution. We can increase your current level of support and hours of support to fit your specific needs and to streamline your current support solution.