RJR Innovations provides high quality Support Services that address all aspects of your software application life-cycle needs. With RJR, you have access to software coupled with best-in-class services and support.
The wide range of RJR service offerings-from online self-solve support to proactive Extended Support services-enable you to choose the services that best match your business needs.
Support Hours are Monday to Friday 8:00am to 8:00pm EST (Excluding Canadian Statutory Holidays).
24 Hour Emergency Support for Severity 1 issues.
BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.