Lately in the realm of IT tech support, quite a bit of buzz is hovering over the concept of integrating chat into the service desk environment as both a communication and support channel. Already a way to communicate with internal and external end users, support organizations could really find success […]

The Zen philosophical riddle about the sound of one hand clapping loosely parallels the need for mobile applications to interoperate. One hand alone implies the sound two clapping together would make. But while intent exists, it is useless without the complement of a second hand. Add many more hands clapping […]

The team at RJR Innovations would like to wish everyone a Merry Christmas and a Happy New Year!

Device operating systems, features, and formats continue to proliferate as handhelds take on increasingly specialized functions. For example, despite the proliferation of smartphones and tablets, media-optimized devices often provide the poorest email solutions, and entertainment-optimized devices are often the heaviest and have the weakest battery life. This problem is compounded […]