Service-desk, help-desk, call-center, IT-support. These are commonly used titles that, unfortunately, only describe a portion of the overall mission of the IT service support team. The fact is that support activities have grown in volume and complexity. Service level expectations have peaked at an “always available” level. And, […]

The Question for the day is; Where are you at within your IT organization in creating a seamless IT department?

Imagine two companies with two different portfolios, processes and cultures. Company A has settled into traditional silos, each with its own […]

Two of my favorite blogs are written by Marc Andreessen and Ben Horowitz (founders of the new VC firm Andreessen-Horowitz). Both individuals have impressive track records building companies and investing in the next big thing at just the right time. Ben Horowitz recently wrote a post titled, “Hiring […]