ITI discusses at length the four “Ps” of strategy- perspective, position, plan and pattern, each of which represents a different way to approach your service strategy.  Brief summaries are provided here and refer to Chapter 3 of the service strategy book for more details.

The challenges IT departments face today are many — from providing system uptime in line with ever-increasing expectations, to lowering costs while maintaining high service quality, to shifting from a pure operations mode to one of driving innovation and creating new services.  IT is being asked to not […]

If you are a running a business, you know how important it is to retain customers. It is very often cheaper to retain an existing customer then to acquire a new one.

In this article I will share my experience of retaining customers as […]

There’s no denying smartphones and tablets are infiltrating the Enterprise.  Deloitte forecasts that smartphones, tablets and non-PC netbooks will account for more than 50 percent of all enterprise computing device sales in 2011.  As a CEO, I’m excited about the opportunities that mobile devices bring in regards to […]