The service desk is the last place you should try to cut back.

For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. For your IT organization, which supports […]

Which comes first? Change or the CMDB? Do we design and populate our CMDB to support the change process or is the change process implemented to protect the integrity of the CMDB?

I believe it depends on who in the organisation is driving the […]

We fully understand that not everyone can attend our webinars.  With busy work schedules, time zones, and the general speed-of-business, opportunities can pass all of us by. Here at RJR, we strive to keep those opportunities in check––even if its something as simple as a little self-education.

Like most people, I enjoy reading predictions for the coming year. Predictions related to sports, politics, and what Apple is going to announce in 2011 are all very entertaining. This is true of storage predictions as well, so when I came across this article from Dave Raffo of […]

Inertia is a great thing. It’s what makes me watch 30 minutes of a TV show I don’t really like (but don’t hate enough to change the channel). And it’s been a big reason why IT customers, particularly service providers’ customers, don’t move. Too much pain for the […]