The Power of Integration
Are you ready for the next generation of IT Service Management?
And if you are, how do I get there?
SaaS is changing the delivery model for IT
Here at BMC something like 35% of our business applications are now consumed from SaaS vendors. Critical functions such as Sales, Marketing and HR all benefit from using state-of-the-art solutions that are hosted, managed and constantly improved by a third party. This genuinely has led to […]
Everything I know about ITSM I learned from Darwin- Part III
“IT is not the strongest or the smartest of the species who survives, it is the one most adaptable to change” – Charles Darwin
To all of the fans of Darwin who somehow became a member of the IT Service Management […]
RJR Innovations achieves Bomgar Gold Partnership Status
Ottawa, Ontario – June 23, 2011 – RJR Innovations announced today that it has achieved Gold Partnership Status with Bomgar, a premier partner of the company. Bomgar’s Gold Partnership Status […]
The CMDB, Not Just for IT Anymore
Along with a good dose of fiber in your diet, taking the CMDB in small chunks is key to success. Read on from ITSM guru DougMueller on the finer points of the CMDB and how it fits with the service management strategy-The ITSMguy