Blog - RJR Innovations

Service Request Management…. Are you being served?

The ITSMguy is back from a little break and a trip to the UK to attend the recent Service Desk institute 11 show where the hot topic was service request management. As more and more companies are looking at upgrading their current service desk software, one of […]

2021-09-10T09:43:13-04:00May 9th, 2011|Blog|

‘IT’ stands for innovative teamwork

This is one of the best articles and thoughts The ITSMguy has run across in a while. We talk a lot of innovation and creating new services, but this is the first time this author has seen the subject boiled down to the interaction of people vs […]

2016-10-13T10:21:39-04:00May 6th, 2011|Blog|

Happy Cinco de Mayo!

Happy Cinco de Mayo to all celebrating members of the RJR Innovations team!

#cincodemayo #RJRInnovations

2016-10-13T10:21:40-04:00May 5th, 2011|Blog|

Mid Market Musing; Nine Things to Look For in Your Next SaaS Service Desk

One of the biggest challenges that face most small and medium businesses is competing against larger firms while having a much smaller budget. In a smaller organization, the IT staff must constantly juggle routine day-to-day problems while also rolling out new applications and services.

2016-10-13T10:21:41-04:00May 4th, 2011|Blog|

In IT Support, It’s Not the Journey but the Destination that Counts

Everywhere I go, I find support executives interested in web-based support, specifically chat. By “web-based” support I’m not talking about anything futuristic or complicated; I’m just talking about getting users to contact the support center via the web (through chat or some other request mechanism) vs. […]

2016-10-13T10:21:42-04:00May 2nd, 2011|Blog|