It is with great pride that I bring you the first issue of our new corporate newsletter: Connect Magazine. With each passing year, RJR Innovations has grown as a company and, along with that, the way we communicate with our clients.

Over the past […]

This was an interesting question raised by one of the young Padawan last week in a posting.

So do best practices stifle innovation and out of the box thinking? Does it prevent us from trying new things or more importantly does it allow us […]

When you invest in service management software, can you really be assured that you are getting IT Infrastructure Library® (ITIL ®) processes out of the box and ready for use without customization?

You can by utilizing the certification program sponsored by the UK Office […]

Realizing the Benefits

The cost of fragmented service request processes can be quite high. As a result, more and more enterprises are focusing attention on improving service request management. An effective solution can deliver compelling business benefits, such as higher employee productivity, reduced workload on the IT […]