Angry employees tattling on companies that violate IT software licenses

Disgruntled IT pros are blowing the whistle on companies with out-of-compliance licenses screamed a headline recently on Networkworld.  And while we will not go into the subject of employee job satisfaction, The ITSMguydoes look and discuss the area of Software Asset Management (SAM) and how firms are handling this area.

From discovery to the management reports you […]

2017-04-20T08:01:21-04:00March 1st, 2011|Blog|
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Crossing the Chasm Between the Service Desk and Operations

The Question for the day is; Where are you at within your IT organization in creating a seamless IT department?
Imagine two companies with two different portfolios, processes and cultures. Company A has settled into traditional silos, each with its own […]
2016-10-13T10:21:54-04:00February 28th, 2011|Blog|
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If You “Under-Hire,” You Will “Over-Fire”

Two of my favorite blogs are written by Marc Andreessen and Ben Horowitz (founders of the new VC firm Andreessen-Horowitz). Both individuals have impressive track records building companies and investing in the next big thing at just the right time. Ben Horowitz recently wrote a post titled, “Hiring […]
2016-10-13T10:21:55-04:00February 25th, 2011|Blog|
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The Four ‘Ps’ of Strategy

ITI discusses at length the four “Ps” of strategy- perspective, position, plan and pattern, each of which represents a different way to approach your service strategy.  Brief summaries are provided here and refer to Chapter 3 of the service strategy book for more details.
2016-10-13T10:21:56-04:00February 23rd, 2011|Blog|
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