With this release, BMC Remedy 18.05 is moving to a version numbering system that reflects a time-based release cycle, with predicable feature releases every 6 months. Version 18.05 represent a release […]
Scapa Technologies undertook a short exercise for a client recently, putting some monitoring in place on BMC Remedy 9.1 prior to and after a hardware upgrade.
They set up end user monitoring of certain response times […]
Many IT service desk groups use a number of remote access tools to support their users. An audit of the remote support tools in your organization will likely reveal that different remote access products are […]
Congratulations, you have been hired into your first IT Managers role! Now what? Most people in IT Management roles have come up through the ranks in one of the technical teams.
Oftentimes, individuals with exceptionally strong technical skills eventually end […]
How old is the oldest password in your organization?
May 3rd was Password Day. That seems like a good time to reflect on the security of a certain type of password that […]