The right IT service management approach to SaaS should provide built-in best practices. It should leverage a configuration management database (CMDB) with a discovery agent that can go out in the environment and discover all software and hardware, perform audits on the configuration items (CIs), and run reports on servers […]
Government IT, as one of the largest buyers of IT software, services, and hardware, is poised to reap massive savings over the long term through SaaS adoption. At the local and state levels, where cloud-based computing is taking hold because budgets have become very constrained, SaaS […]
In making a major purchase, such as for an automobile or a new home, do you make your decision impulsively, based on initial impressions and few facts, or do you thoroughly research the options first? When purchasing a car, you might consider the price, mileage per gallon (mpg), customer satisfaction […]