Of all the product claims made by software vendors, perhaps no claim is so consistently overblown as that of security. Especially when one stops to consider that not a single product out of thousands of security products does anything by itself to ensure security.

But wait, you say, Bomgar is not […]

Special thanks to Lorena Mendoza, Chief Executive Officer, AIS Sistemas Avanzados de Información for her contribution…

The best path to implementing Business Service Management (BSM) is a step-by-step approach in which IT moves in deliberate increments, gaining significant and demonstrable value with each increment. AIS has helped many large […]

Not too long ago, the average person might have carried around many or all of the following in a given day: a telephone, a personal calendar/organizer, a camera, a watch, a voice recorder, an MP3 player, and a laptop computer. Today, all of those items and more can be found […]

IT organizations need to integrate cloud-based services with internal systems effectively in order to meet business priorities and deliver high-quality services. The best way to do this is with a corporate-wide integration strategy to help IT get the most out of the current SaaS offerings.

Here are some things […]