Value Realization from ITSM

A lot of marketing hyperbole is thrown around to quantify the justification for making investments in products (and how tojustify it to your boss).  We often here the terms ROI, TCO, TEC, etc.  Today instead of talking academic we go straight to the source with a […]
2017-10-16T06:53:22-04:00July 13th, 2011|Blog|
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Aligning Incident and Change Management with Business Priorities

Every organization today relies on some level of IT for business-critical services. Point-of-sale systems in retail environments,automated teller machines in banking, and just-in-time inventory and ordering systems in manufacturing are a few examples. Disruption or degradation of these systems can have serious ramifications on the […]
2016-10-13T10:21:27-04:00July 12th, 2011|Blog|
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SaaS is changing the delivery model for IT

Here at BMC something like 35% of our business applications are now consumed from SaaS vendors. Critical functions such as Sales, Marketing and HR all benefit from using state-of-the-art solutions that are hosted, managed and constantly improved by a third party. This genuinely has led to […]

2016-02-22T11:55:05-05:00June 28th, 2011|Blog|
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