A well-known American idiom says,“Now we’re cooking with gas!” Its origins lie in the 19th century, with the advent of gas stoves. Stove manufacturers used the line in advertisements to suggest that cooking with gas was more efficient and effective than previously dominant wood-burning stoves. Even today gas is still […]

A key benefit of implementing a mobile solution is that the business remains buffered from the complexities of wireless security, data transmission, billing, and device management. This is increasingly critical as devices, networks, and user requirements proliferate. We are already faced with a staggering set of choices when doing simple […]

Implementing Mobile Applications for smartphones and tablets within the enterprise are inarguably getting a lot of attention these days. It would further seem that there are quite a number of products and services which claim to provide a step-by-step suggestion for the way to best develop […]

The Mobile 2.0 experience is predicated on three essential elements:

1. Simplicity – Ease of use
2. Ubiquity – Anywhere, anytime access
3. Continuity – Business processes must be maintained, if not enhanced

Continuity is critical because the most basic design goal is to extend existing applications to […]

Lately in the realm of IT tech support, quite a bit of buzz is hovering over the concept of integrating chat into the service desk environment as both a communication and support channel. Already a way to communicate with internal and external end users, support organizations could really find success […]