SaaS for the IT help desk—what’s next: Part 3

As revealed by the survey, early adopters of the SaaS model for the IT help desk are realizing advantages, including operational savings, flexibility, and speed.  The combination of proven, field-hardened SaaS platforms (such as salesforce.com) with proven, mature IT help desk software (such as […]

2016-10-13T10:21:12-04:00October 3rd, 2011|Blog|
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ITSM Unlocks New Value with IT Business Management

There is a lot of talk on managing IT like a business, being able to show ROI ( return on investment), ROD (return on deployment) and understanding what it (no pun intended there) costs to actually run IT.

If […]

2017-10-16T06:53:11-04:00September 28th, 2011|Blog|
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Who’s using SaaS for the IT help desk, and should you? Part 2

Although not  all SaaS applications are created equal, the SaaS model itself is mature and tested.  Salesforce.com, the enterprise cloud company, has more than 87,000 enterprise customers and two million individual subscribers using its services and its Force.com platform for […]

2016-10-13T10:21:14-04:00September 26th, 2011|Blog|
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RJR Innovations completes acquisition of QSO Business from PricewaterhouseCoopers LLP

Ottawa, Ontario – September 20, 2011 – RJR Innovations announces the recent acquisition of the QSO business and the QSignOn product line from PricewaterhouseCoopers LLP. This new product line will expand the depth and breadth of RJR’s Business Management Solutions (BMS) strategies.

The QSignOn product line seamlessly integrates industry […]

2016-10-13T10:21:14-04:00September 20th, 2011|Blog|
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