When you invest in service management software, can you really be assured that you are getting IT Infrastructure Library® (ITIL ®) processes out of the box and ready for use without customization?

You can by utilizing the certification program sponsored by the UK Office […]

Realizing the Benefits

The cost of fragmented service request processes can be quite high. As a result, more and more enterprises are focusing attention on improving service request management. An effective solution can deliver compelling business benefits, such as higher employee productivity, reduced workload on the IT […]

Consider this scenario. You are given an assignment to build and integrate a system that is based on several complex technologies, many of which are new to you. Imagine having to learn these technologies armed only with a stack of thick and highly detailed textbooks. To make this […]

Apparently nobody reads  words anymore, so I’ve been deconstructing for an hour now to shorten the hemline of this post a bit. How do its’ legs look?

 

Anyway, the big hooplah at SXSW interactive this year is social gaming. Zygna (think “Farmville”) is making mega-bux […]

IT departments today are faced with the challenge of maintaining their current service desk solution and at the same time extending these capabilities to handle a more comprehensive set of IT Service Management (ITSM) requirements.   Meanwhile, business sponsors, customers and partners are demanding new services and supporting […]