Realizing the Benefits

The cost of fragmented service request processes can be quite high. As a result, more and more enterprises are focusing attention on improving service request management. An effective solution can deliver compelling business benefits, such as higher employee productivity, reduced workload on the IT […]

Consider this scenario. You are given an assignment to build and integrate a system that is based on several complex technologies, many of which are new to you. Imagine having to learn these technologies armed only with a stack of thick and highly detailed textbooks. To make this […]

Apparently nobody reads  words anymore, so I’ve been deconstructing for an hour now to shorten the hemline of this post a bit. How do its’ legs look?

 

Anyway, the big hooplah at SXSW interactive this year is social gaming. Zygna (think “Farmville”) is making mega-bux […]

IT departments today are faced with the challenge of maintaining their current service desk solution and at the same time extending these capabilities to handle a more comprehensive set of IT Service Management (ITSM) requirements.   Meanwhile, business sponsors, customers and partners are demanding new services and supporting […]

Service-desk, help-desk, call-center, IT-support. These are commonly used titles that, unfortunately, only describe a portion of the overall mission of the IT service support team. The fact is that support activities have grown in volume and complexity. Service level expectations have peaked at an “always available” level. And, […]