10 Ten Principles to Tackle the Business of IT

Let me guess. As you were making your New Year’s resolutions to exercise more, eat healthy, organize your office – or do whatever it is to make you feel like you’re on the path to self-improvement – you also thought about how you were going to manage IT […]
2016-10-13T10:22:01-04:00February 9th, 2011|Blog|
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Are you a chef or a supermarket manager?

I’ve had a few false starts trying to describe the point of configurable cloud services with an analogy. I tried cars, but I’m not going to lie – I haven’t the foggiest idea what a transmission does. I can tell you how to do enterprise-class cloud provisioning, but […]
2016-10-13T10:22:02-04:00February 8th, 2011|Blog|
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Who are the people in your neighborhood?

I used to love that segment on sesame street. I loved the firemen and the cops and the muppet barbers. The truth is, you have to get to know your neighbors –and that’s particularly important when you’re building a community resource, like a cloud.

So, who’s involved? Well, Gartner […]

2016-02-22T11:55:20-05:00February 7th, 2011|Blog|
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2011: The year of the tablet?

 

Several reports are out with the 2010 smartphone and mobile device shipment data and some interesting trends are appearing;
  • 30% of Q4 2010 activations were of Android OS devices
  • 65% of Q4 activations were of Apple iOS ( iphone/ipdad) devices
So the numbers confirm what several publications such as WindowsIT Pro have been […]
2019-07-11T10:21:28-04:00February 4th, 2011|Blog|
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Service Desk Consolidation Cuts Costs and Increases Service Quality

The service desk is the last place you should try to cut back.
For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. For your IT organization, which supports […]
2016-02-22T11:55:20-05:00February 3rd, 2011|Blog|
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