While normally covering this topic I would bediscussing the artistry of Rolandinho,the tenacity of Rooneyor the fluidity of  Messi, (for those in theUS insert Manning, Brady and Brees) that will be for another day. The ITSMguy came across this outstanding article around goal setting and project managementand since there is […]

The ITSMguy was recently asked; “What are some of the key things I should ask a solution vendor when evaluating their offering?”(paraphrased).

Well since most ITSM solutions handle the basic things like incident, asset, change; you have to scratch a little deeper to investigate the depth to which it handles these areas.

For […]