Apparently nobody reads  words anymore, so I’ve been deconstructing for an hour now to shorten the hemline of this post a bit. How do its’ legs look?

 

Anyway, the big hooplah at SXSW interactive this year is social gaming. Zygna (think “Farmville”) is making mega-bux […]

IT departments today are faced with the challenge of maintaining their current service desk solution and at the same time extending these capabilities to handle a more comprehensive set of IT Service Management (ITSM) requirements.   Meanwhile, business sponsors, customers and partners are demanding new services and supporting […]

Service-desk, help-desk, call-center, IT-support. These are commonly used titles that, unfortunately, only describe a portion of the overall mission of the IT service support team. The fact is that support activities have grown in volume and complexity. Service level expectations have peaked at an “always available” level. And, […]